Hey, it’s Erik Wolf and I’m coming to you from vacation in Sedona, Arizona, with a Thanksgiving-themed haiku (while actively lost on a hiking trail looking for a vortex):
Great service firms know
Strong customer retention
Runs on gratitude.
In this episode of Poetry In Marketing, I reflect on why every business — no matter what you do — is ultimately a service business. And the most successful ones? They thrive because they understand the power of gratitude, especially in customer relationships.
I share a personal (and slightly chaotic) story about getting lost on a vortex trail while one of my dogs makes mischief back at the Airbnb, and still choosing gratitude when things don’t go as planned. The same applies to marketing and customer service: things will go sideways—but how you make people feel in those moments matters most.
As promised, here's the link to the photos I took while lost on the trail this morning!