Mark Fallon, President and CEO of the Berkshire Company joins me to talk about some delivery initiatives from the US Postal Service. Also in this episode: An Post's Commercial Director of Mails, Fiona Heffernan joins me to talk about An Post's Christmas partnership with charity ALONE.

John Callan, co-founder/MD of Ursa Major Associates and founder/Chairman of the PostalVision 2020 Initiative and Conferences joins me to review the US Postal Service's full-year results.

Holger Winklbauer, CEO of the International Post Corporation joins me to discuss recent results from IPC's Environmental Measurement and Monitoring System programme. Also in this episode: Juan Sotolongo, Senior Partner at 722 Consulting is back to talk about Singles' Day, including some mind-boggling statistics.

E-commerce logistics expert Matt Hertz shares insights gained from his career in e-commerce and delivery startups. Matt has held senior leadership positions at Shyp, Birchbox, and Rent the Runway.

What are consumers' rights and expectations when it comes to e-commerce parcel delivery? Cara Jones, Senior Policy Researcher at Citizens Advice, joins me to give insights into recent research into customer complaints about parcel delivery.

Australia Post has developed a new delivery platform called Receva. Then Ti Mak, Innovation Partner at Australia Post's Accelerate, talks about innovation and how the platform was developed. Also in this episode, Marshall Hughes, CEO and co-founder of on-demand delivery startup Passel

Sebastian Steinhauser, Managing Director of Parcelly, joins me to talk about the e-commerce delivery landscape, including PUDO networks, customer delivery preferences, carrier agnostics parcel lockers, and communicating with customers.

My special guest is Kenneth Verlage, Head of Business Development at PostNord. We talk about some of the projects coming out of PostNord's Logistics Lab, including machine learning and predicting delivery status, and lots of last mile delivery innovation.

New Zealand Post has been trialling on-demand delivery in various sectors. Michael Stewart, General Manager Customer Experience and Innovation at NZ Post, joins me to elaborate. Also in this episode: analysis of Shipster, Australia Post's new subscription delivery service.

How DC location and density is key to the last mile in China. Juan Sotolongo, Senior Partner at 722 Consulting, talks about congestion, delivery vehicles, meal deliveries, and delivery standards in China.