My special guest is David Adams, CEO International Business Unit at SF Express. David gives us insights into the giant Chinese express company. Also in this episode: Aaron Jackson, Managing Director Federal Services at Accenture, on the future of delivery.

Tom Allason, Global VP Logistics at eBay. We talk about the delivery experience, the eBay buyer experience, carrier agnosticism, parcel lockers, and much more.

Ivana Mrkonjić, Executive Director International Business at Croatian Post talks about the new deal with DHL Parcel. Robert Hadzetovic, CEO at Austrian Post's online marketplace shoepping.at talks about what the marketplace means for Austrian e-commerce and the benefits for Austrian Post.

How do Chinese courier drivers achieve an astonishing number of deliveries per hour? Juan Sotolongo, Senior Partner at 722 Consulting, unveils some of the secrets of the last mile in China.

Shippo CEO Laura Behrens Wu talks about key e-commerce shipping issues. Last Mile Experts' Marek RÃÆ'³Å¼ycki analyses new delivery subscription services from Australia Post and NZ Post.

The US Postal Service recently announced its Q3 2017 results, which showed just how important parcels are the the USPS's future. Joining me to analyse all this and more is John Callan, co-founder/MD of Ursa Major Associates and founder/Chairman of the PostalVision 2020 Initiative and Conferences.

Is there a future in digital mailbox services? David Allen, Country Manager for ReDigital, was involved in both of the NZ Post projects to build and launch a digital mailbox. We analyse what helps digital mailboxes succeed, and what holds them back.

In the USA, traditional mail volume has been declining for many years. The number of letters sent by American adults has been falling since 1996. But Americans’ use of the mail has great variation, according to a report by the USPS OIG. I chat with two of the report's authors. Also: Australia Post testing the use of tablets in post offices.

Dean Maciuba from Last Mile Experts joins me for part two of our discussion on Amazon, e-commerce fulfilment, and the last mile.

Amazon's Country leader Middle Europe for Transportation, Rohit Sodha, talks about e-commerce fulfilment and delivery.