Postal Hub podcast

The US Postal Service needs to undergo radical disruption and change if it is to move forward, according to Dean Maciuba from 4Front Consulting. Dean outlines strategies for the USPS to profitably manage lower revenue from First Class Mail and the huge growth in the lower-margin parcel business.

Charles Brewer, CEO at DHL eCommerce, chats about his experience with e-commerce in developing markets, including Africa and SE Asia.

An Post is launching a new e-commerce returns product called ReturnPal. Liam O'Sullivan, An Post's Director of Mails, joins me to discuss how the new service works and the benefits for customers, e-retailers, and An Post. He also gives us an update on Delivery Box and Post Logistics.

The letters monopoly, the mailbox monopoly, privatisation of the US Postal Service, and the social role of mail all feature this week. Dr Ramesh Ratan, CEO and President of Bell and Howell, and David Williams, former USPS Inspector General and now Distinguished Professor at George Mason University, discuss the past, present and future of postal services in the USA.

Everyone in the postal and parcel sector is talking about reverse logistics and returns… but what’s really happening with returns, and where is the sector heading? My expert guest is Tony Sciarrotta, Executive Director at the Reverse Logistics Association.

Lebanese postal operator Liban Post has been transformed under the watch of Chairman/Managing Director Khalil Daoud.

Amazon analyst Cooper Smith from L2 Inc on how Amazon drives customer loyalty, why apparel is next for Amazon, and why Amazon is serious about delivering the last mile. Cathy Morrow Roberson from LogisticsTI analyses Amazon's acquisition of Souq.com, including implications for logistics and delivery in the Middle East.

Leading postal and parcel industry figure Elmar Toime joined me for an in-depth and at times provocative look at the current state of the postal sector and the emerging trends.

My special guest is social entrepreneur Andrew Butcher. Andrew is the founding CEO of GTECH Strategies, an organisation with a focus on transforming vacant land for social good. Recently, Andrew has researched how vacant (and soon-to-become-vacant) land owned by the US Postal Service could be repurposed to help local communities.

Dean Maciuba from 4Front Consulting joins me to analyse FedEx's new FedEx Fulfilment. We cover what's happening in e-commerce fulfilment right now, what UPS, DHL and Amazon are doing in e-commerce fulfilment, and much more.