These days, artificial intelligence is being sold as the solution to all of your technological problems. But is spending time and energy on AI systems worth it? According to Paul and Rich — it’s not. They share why it’s more important to clean up your existing problems instead of implementing new, sparkly technologies to solve them.

Scaling your business is exciting, but it can also be scary and anxiety-inducing. This week, Paul and Rich share lessons they’ve learned in five years growing Postlight from managing business owner anxiety to learning to let go and trust others. They also discuss the importance of building your business to be much bigger than its founders.   Links: 

Black Girl Ventures began with a tipi in Shelly Bell’s living room and a call to a psychic in California. Shelly Bell chats with Paul and Gina about how she went from building that tipi to building a platform that has now funded over 100 Black and Brown woman-led businesses. Shelly also shares what goes into a strong investor pitch and talks about the importance of giving honest feedback.   Links: 

The goal of the vaccine rollout is to first protect the most vulnerable in society. But what happens when the system keeps out those who need it most? Rich walks us through his frustrating experience navigating New York’s vaccine website. He breaks down the design barriers causing accessibility issues and offers fixes to reduce friction in the process. Links: 

The pandemic has made people crave simple, digestible information even when the information they need is not-so-simple. This week, Rich and Paul draw similarities to technology and the conspiracy theories that have mastered messaging and used it to spread harmful misinformation. How can we counter it? Tell a clear, simple story and tell it again and again. Links:

Technology is an accelerator that helps people share ideas and connect. But last week, people in power used that same accelerator to harm others. Likely too little too late — but banning Trump from social platforms hugely impacts the spread of misinformation. This week, Paul and Rich break down the four hacks that contributed to dangerous conspiracy theories and discuss the laws that need to be put into place to protect the future. Links: 

Since its beginning, WordPress has won the hearts and computers of millions. This week Paul and Gina are joined by WordPress creator Matthew Mullenweg as he talks about the expansion of WordPress and his love for open source. He shares controversial opinions on open source and explains why we’ll all be headed there in the future. Links: 

The Metropolitan Transportation Authority (MTA) is North America’s most expansive mass transit system — and Postlight partnered to take it digital. This week, Gina Trapani and Chris LoSacco discuss shipping such a large and sprawling project, from the importance of engaging with stakeholders to furthering team leadership opportunities along the way. All aboard! Links: 

It’s been a rough year — but the web still has Easter eggs, and tech is not all evil. This week, Paul and Rich briefly ignore 2020 to focus on the Pleasant Internet Things that bring them joy. From their favorite sites to their favorite tech, they share a few insights to help finish the year on a high note. Links: 

A little while back we made gentle fun of Google’s hamburger menu. Well, Google responded! This week Paul and Rich sit down with Google’s Senior Director of Product Management, Ben Wilson, to discuss the hamburger menu and so much more. We chat about the importance of good research and why it’s vital to promote diversity in your teams. Also, Ben shares what it’s like designing product at such a large scale — think trillions of API calls a day. Links: