FULL SHOW NOTES: 
https://podcast.nz365guy.com/457 

• Seth Dunn shares stories about living on a farm in Colorado, his love for spicy Mexican food, and his family's adventures in travelling.  
• Seth shares insights into the challenges and opportunities of implementing the Power Platform from an internal standpoint. Discover more about Seth's journey. 
• Discover the inner workings of Banner Health, a prominent healthcare organization. With over 30 hospitals and a vast network of clinics, Banner Health relies on the Power Platform to optimize operations and patient care. 
• Seth's journey from a nurse to an IT consultant showcases the transformative power of the Power Platform. He shares his experience implementing intelligent automation solutions, including real-time alerts for physicians, within Banner Health's electronic health record system. 
• Listen in as Seth shares his insights and experiences and gain valuable knowledge about leveraging the Power Platform effectively within large organizations like Banner Health. 
• Discover the distributed matrix model that drives their operations and gain insights into building scalable solutions using the Power Platform. 
• Seth discusses the challenges of maintaining app support when team members leave the organization. He also emphasizes the importance of having multiple team members trained and prepared to support the apps. 
• Seth explains the process of incident reporting and how the operations team handles app-related issues. They also highlight the role of the COE team in providing direct support when necessary. 
• Seth explores different training methods for app users. They discuss how citizen teams handle training within their respective departments and how the COE team supports organization-wide apps. 
• Seth shares insights into the development of a complex app designed for HR management and the challenges and logic behind building this comprehensive solution. 
• How the app enables occupational health teams, clinical education teams, and IT teams to collaborate seamlessly in provisioning access and ensuring a smooth onboarding experience. 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith