FULL SHOW NOTES
https://podcast.nz365guy.com/166

• Getting to know Michael Vakoc – from the Czech Republic, who now lives in the US and how he met his wife  
• Michael’s favourite thing about Prague and what brought him from Prague to the United States  
• Michael’s transition from Microsoft teams to Power Virtual Agents  
• A discussion on how he got started working with Microsoft  
• Michael’s role and his involvement with Power Virtual Agents  
• An Introduction to what a Power Virtual Agent (PVA) 
• The expectations and what the interest is from a customer’s perspective like in the market 
• How Power Virtual Agent is built, features, and the benefits people can get from using it 
• The relationship between Power Virtual Agent and Power Automate 
• The story of CDS – do we need it for Power Virtual Agent? 
• What's the support model for finished apps from Dynamics 365? 
• The type of personas they see working with Power Virtual Agents 
• The type of industries that can adapt and use this technology 
• How much does AI Play in the Power Virtual Agents Product? 
• How do microservices (275 prebuilt connectors) work with Power Virtual Agents?  
• Talks about the product pricing for Single App and Unlimited App 
• Minimum requirements for licensing 
• The ability of the Power Virtual Agent to hand-off to a real agent 
• Does Microsoft have their own live agent? How can people access it and use it?  
• Ways to capture issues when a bot does not have an answer 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith