In this episode of PPC Live The Podcast, host Anu interviews Kat Sale, co-founder of House of Performance, about a catastrophic client experience that serves as a cautionary tale for agency professionals. Kat shares how a gifting company client spent £40,000 in just three days with zero sales, despite her team's explicit warnings against their aggressive launch strategy. The situation escalated when the client refused to pay £12,500 in consultancy fees, forcing Kat to write off the loss and end the relationship.

Key takeaway discussed:

Key Takeaways

• "Eat the dog food" - Always test and understand your client's products before marketing them
• Red flags to avoid: Clients who speak poorly about their own team, have churned through multiple agencies quickly, or consistently ignore expert advice
• Don't launch on Fridays unless you'll monitor campaigns over the weekend
• Start conservative: Begin with exact match keywords and modest budgets, then scale based on performance
• Cut losses quickly - Don't waste time chasing bad debts or difficult clients; focus energy on good relationships
• Document everything - Keep clear records of advice given when clients ignore recommendations
• Don't take failures personally - Sometimes clients aren't ready to listen, and that's not your fault
• Be transparent with mistakes - Clients appreciate honesty; cover-ups destroy trust
• Use AI as a tool, not a crutch - Maintain strategic thinking and creativity rather than relying completely on AI
• Create psychological safety - Leaders should share their own failures to normalise learning from mistakes
• Know when to walk away - Some clients aren't worth the stress and damage to your business
• Maintain perspective - "We're not heart surgeons, it's just advertising" - don't let work stress destroy your mental health

00:00 Introduction

01:31 Kat Sale's Background

02:48 The Concept of 'Eating the Dog Food'

04:43 Major Business Failure and Learnings

22:43 Discussion on AI in Digital Marketing

28:03 Conclusion and Where to Find Kat Sale

Follow Kat on ⁠⁠⁠LinkedIn⁠⁠⁠

Book a coaching call with ⁠⁠⁠Anu⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠⁠PPC Live event⁠⁠⁠ is on June 26th in Leeds, UK

Follow us on ⁠⁠⁠LinkedIn⁠⁠⁠

Follow us on ⁠⁠⁠Twitter⁠⁠⁠

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In this episode of PPC Live, host Anu interviews Chris Nightingale, founder of Can-Do Digital Marketing, about a significant mistake early in his PPC career and how he turned it around. Chris shares the story of accidentally increasing bids by £50 instead of 50p, causing massive overspending for a client. He discusses his immediate panic response, how he addressed the situation professionally, and the surprising support he received from his manager.

Key takeaways discussed:

• Good management matters - Supportive leadership during crises can turn failures into learning experiences
• Ask for forgiveness, not permission - Testing and trying new approaches drives innovation, even with occasional failures
• Create safeguards - Use tools and automation to prevent common mistakes and implement double-checks for high-risk actions
• Start testing with smaller budgets - When possible, experiment with lower-budget accounts to minimize financial impact
• Use AI strategically - AI works best for backend tasks rather than customer-facing content like ad copy
• Failures aren't discussed enough - The industry focuses on successes while hiding the numerous failures behind them
• Turn mistakes into long-term wins - Chris built a stronger client relationship by demonstrating accountability and delivering exceptional results in subsequent months

00:00 Introduction to PPC Live The Podcast

01:39 Guest Introduction: Chris Nightingale

03:09 Rock Climbing and PPC: Drawing Parallels

04:24 The Big Mistake: A PPC Blunder

08:11 Turning It Around: Lessons Learned

13:58 Advice for PPC Professionals

18:02 Final Thoughts and Industry Insights

20:56 The Role of AI in PPC

24:47 Conclusion and Upcoming Events

Follow Chris on ⁠⁠LinkedIn⁠⁠

Book a coaching call with ⁠⁠Anu⁠

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠⁠PPC Live event⁠⁠ is on June 26th in Leeds, UK

Follow us on ⁠⁠LinkedIn⁠⁠

Follow us on ⁠⁠Twitter⁠⁠

Join our ⁠⁠WhatsApp Group⁠⁠

Subscribe to our ⁠⁠Newsletter

In this insightful PPC Live The Podcast episode, host Anu Adegbola welcomes industry powerhouse Navah Hopkins, Evangelist at Optmyzr and respected digital marketing strategist. Navah courageously shares her experience of accidentally spending $50,000 in just three days (a client's entire monthly budget) due to an ill-timed switch to max conversions bidding strategy combined with a significant budget increase.

The conversation explores how Navah turned this potential disaster into a valuable learning experience by:

• Promptly identifying and addressing the issue with transparency
• Investigating invalid clicks that led to securing credits from Google
• Determining that max conversions wasn't appropriate for legal clients, but max conversion value would be
• Establishing stronger trust with the client by demonstrating accountability and expertise
• Building relationships with in-house teams who can advocate for you during challenges

The episode reveals important lessons on failing gracefully, including:

• The importance of documenting concerns when testing risky strategies
• Why you should trust your instincts and advocate for what you know is right
• How to approach mistakes with clients (be the first to bring it up with solutions)
• The value of setting bidding floors and ceilings when using automation
• Why AI should be treated as a partner rather than being delegated your strategic thinking

Navah leaves listeners with a powerful reminder to "give yourself grace" in an industry constantly disrupted by AI, privacy concerns, and economic shifts, while emphasising that failures aren't truly failures if they generate valuable learnings.

00:00 Introduction and Guest Welcome

04:03 Discussing Failures in PPC

04:34 The $50,000 Mistake

07:18 Turning the Situation Around

10:10 Lessons Learned and Strategic Advice

11:22 Communication and Client Relationships

16:11 Valuing Your Service

18:16 Technical Insights and Best Practices

21:01 Mindset and Recovery

23:21 Final Thoughts and Advice

26:22 AI in Digital Marketing

30:20 Conclusion and Where to Find Navah

Get the full transcript on our ⁠Podcast Site⁠.

Follow Navah on ⁠LinkedIn⁠, ⁠BlueSky, or Optmyzr

Book a coaching call with ⁠Anu

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next ⁠PPC Live event⁠ is on June 26th in Leeds, UK

Follow us on ⁠LinkedIn⁠

Follow us on ⁠Twitter⁠

Join our ⁠WhatsApp Group⁠

Subscribe to our ⁠Newsletter

In this episode of PPC Live The Podcast, host Anu welcomes Google Ads coach and ex-Googler Jyll Saskin Gales to discuss a pivotal moment in her career – taking on a client she shouldn't have.

Jyll shares how ignoring red flags led to a situation that forced her to fire a difficult client and refund their retainer, but ultimately pushed her to transform her business model from Google Ads management to coaching and education.

Listen as Jyll provides valuable insights on:

• Recognizing client red flags before they become problems
• Setting and maintaining professional boundaries
• Trusting your gut when something doesn't feel right
• The challenges of AI adoption in Google Ads campaigns
• Finding a supportive community in the PPC industry

This transparent conversation about failures, mistakes, and comebacks offers practical advice for PPC professionals at all levels. Whether you're an agency owner, freelancer, or in-house marketer, Jyll's experience reminds us that sometimes our biggest professional setbacks lead to our greatest opportunities.

00:00 Introduction to PPC Live The Podcast

01:54 Meet Our First Guest: Jyll Saskin Gales

03:48 Jyll's Biggest Mistake in Google Ads Management

08:24 Lessons Learned and Advice for Handling Difficult Clients

16:12 The Importance of Trusting Your Gut

21:23 Navigating AI in Google Ads

24:05 Final Thoughts and Upcoming Events

Get the full transcript on our Podcast Site.

Jyll Saskin Gales is an ex-Google employee, holds a Havard MBA and is exceptional at making the sometimes-scary world of advertising clear and easy to understand.

Follow Jyll on LinkedIn,

Book a coaching call with Anu

PPC Live The Podcast (formerly PPCChat Roundup) features weekly conversations with paid search experts sharing their experiences, challenges, and triumphs in the ever-changing digital marketing landscape.

The next PPC Live event is on June 26th in Leeds, UK

Follow us on LinkedIn

Follow us on Twitter

Join our WhatsApp Group

Subscribe to our Newsletter

Q1 How has your journey in the industry been?

Q2 What are your biggest frustrations with the industry right now?

Q3 You only do smart bidding - why? what is your position on which strategy to use and under what circumstances?

Q4 What are your thoughts on PMax?

Exit velocity:

What’s one thing you want to leave people with

Best advice have you've been given

Imposter Syndrome moment

#ppcchat Anu Adegbola chats with Paid Search expert Boris Beceric about account structure and AI

Q1 What is it like being a LinkedIn influencer

Q2 What are your biggest frustrations with the industry right now?

Q3 Smart versus manual bidding, what is your position on which strategy to use and under what circumstances?

Q4 What is your position on using PMAX and under what circumstances?

Q5 SKAG or STAG, what is your position on which strategy to use and under what circumstances?

What is a horror story regarding a platform (performance, support, etc.) that you have experienced?

What’s one thing you want to leave people with

Advice to freelancers wanting to pitch - what is important to you as a client

What advice have you been given

Imposter Syndrome moment

Thank you for listening!

Please help grow the podcast - and rate/review on Spotify, Amazon, Apple Podcast & more - ⁠⁠⁠⁠⁠⁠linktr.ee/ppcchat_roundup⁠⁠

#ppcchat Anu Adegbola chats with in-house Paid Search expert, Helen Dooner, about how her in-house team uses AI and giving PPC-ers advice on how to approach PPC in 2025"

Q1 What was the biggest shift for you in how you run PPC campaign when you moved in-house

Q2 What are your general feelings towards AI

Q3 What wouldn’t you allow AI to touch

Q4 What has AI changed the most for you

Q5 Does your Lead Gen team use Performance Max

Exit questions:

What’s one thing you want to leave people with

Advice to freelancers wanting to pitch - what is important to you as a client

Best advice you have been given

Imposter Syndrome moment

Thank you for listening!

Please help grow the podcast - and rate/review on Spotify, Amazon, Apple Podcast & more - ⁠⁠⁠⁠⁠⁠linktr.ee/ppcchat_roundup⁠⁠

#ppcchat Anu Adegbola chats with Paid Search expert Chris Ridley, about account structure and AI

Q1. Does Account Structure Even Matter Anymore?

Q2. Do you think account structure matters anymore? If so, does it vary by platform? And if not, why not?

Q3. Have you changed the way you structure accounts and/or campaigns? If so, does it vary by platform? And if not, why not?

Q4. What are your biggest frustrations with account and/or campaign structures right now?

Q5. If you could change something in a platform to make account or campaign structures better or easier, what would it be?

Q6. Best campaign type for Eco

Q7. Best campaign type for LeadGen

What’s one thing you want to leave people with?

Advice to freelancers wanting to pitch - what is important to you as a client?

What is your favourite agency story to tell?

What's the best advice have you been given?

Share your imposter syndrome moment

#ppcchat Slack discussion that runs on Tuesdays at 5pm GMT - Led by Julie Bacchini (@NeptuneMoon)

Q1 Are the brands you work with worried about the current global economic chaos set off by US tariff actions? If so, what are they concerned about and if not, why not?

Q2 Are the brands that you work with being impacted by the current global economic chaos set off by US tariff actions? If so, how are they being impacted and how is it impacting your PPC strategy and management?

Q3 How concerned are you, as a PPC professional, about the current global economic chaos? What concerns you the most and do you have any plan on how to deal with those concerns? If you are unconcerned, why are you unconcerned?

Q4 Switching gears - this week Elon Musk added more companies to his lawsuit targeting companies which he says unfairly boycotted advertising on X (formerly Twitter) - What are your thoughts on this both as a PPC professional and on behalf of your clients/brands?

Thank you for listening!

Please help grow the podcast - and rate/review on Spotify, Amazon, Apple Podcast & more - ⁠⁠⁠linktr.ee/ppcchat_roundup

#ppcchat Anu Adegbola chats with in-house Paid Search expert Matt Beswick⁠, about the latest updates in Search Marketing, giving PPC-ers advice on how to approach PPC in 2025"

Q1 How did you get into client-side 

Q2 What frustrates you most about all the new updates

Q3 How is your PPC workload as a client-side professional

Q4 What’s one thing you want to leave people with

Q5 Advice to freelancers wanting to pitch

Q6 What is your favourite agency story to tell

Q7 What best advice have you been given?

Q8 Do you suffer from Imposter Syndrome and how do you deal with it