Episode Summary:   In this episode of Practice Growth HQ, I chat with Jessica Jones about how to make informed decisions when investing in high-cost equipment for your practice. 

Jessica is the founder and CEO of Build Your Cash Medical Practice, with over 30 years of experience in practice consulting, clinic ownership, and entrepreneurship. She helps medical professionals balance smart business decisions with patient care, ensuring that investments align with both financial and professional goals. 

We break down the key steps to evaluating big purchases, avoiding costly mistakes, and ensuring that your team is fully on board for success. 

If you’re considering a major investment for your practice, this episode is packed with practical insights you won’t want to miss! 

What You’ll Learn: 

• (04:10) The top three things to evaluate before making a big purchase 

• (08:20) The biggest mistakes practice owners make when investing in equipment 

• (12:45) Why aligning purchases with your practice vision is crucial 

• (15:10) How to avoid falling for high-pressure sales tactics 

• Plus loads more! 

Links and Resources: Website: https://buildyourcashmedicalpractice.com 

Summary: In this episode of Practice Growth HQ, I speak with Fred Joyal, co-founder of 1-800-DENTIST, the most successful dental referral service in the U.S. Fred has spent decades helping dentists grow, and he knows what actually works when it comes to standing out in a crowded market. 

His advice is simple. Cutting prices, buying new equipment, or offering a unique service won’t keep you ahead for long. Instead, trust, value, and patient experience are what truly set you apart. We also cover team culture, your practice environment, and how to build strong patient relationships that lead to long-term success. 

If you want to stop competing on price and start growing a thriving practice, this episode is for you.

What You’ll Learn: 

• (03:56) Why cutting prices or adding new services won’t keep you ahead 

• (06:16) The real reason patients choose you over someone else 

• (07:34) How to build trust so patients accept treatment without hesitation 

• (23:18) The link between a happy team and a profitable practice 

• And much more 

Links and Resources: 

🌐 Website: www.fredjoyal.com 📚 Books: Becoming Remarkable & Everything Is Marketing  🎥 Socials: Find Fred on YouTube, Instagram, and Facebook @FredJoyal

Episode Summary 

I’m back from the U.S. after attending the Chicago Dental Society Midwinter Meeting, and I’ve got plenty to share! This solo episode is all about the key lessons I picked up that could make a real difference in your practice. 

From AI in dentistry to why you need to stop referring out so much, plus some eye-opening examples of external marketing done right, this is one you don’t want to miss. 

If you’re looking to stay ahead in an increasingly competitive dental market, grab a coffee and tune in. 

What You’ll Learn 

• (02:25) Why embracing technology is non-negotiable for practice growth 

• (06:37) How minimising referrals can increase patient retention and revenue 

• (08:40) The impact of VoIP phone systems and AI integration in dental practices 

• (08:42) Why standing out in a competitive market is more important than ever 

• And plenty more! 

Links and Resources 

Website 

•  Dental Marketing Solutions  

•  Physio Marketing Solutions   

Episode Summary 

In this solo episode of Practice Growth HQ, Angus Pryor reflects on a personal loss and what it means for business owners, particularly in the healthcare space. He shares a heartfelt story about his online friend and respected professional, Dr Bill, who passed away unexpectedly. This leads to a powerful discussion about legacy, both personal and professional. 

If you’re looking to grow your practice while also building a meaningful impact, this episode is for you! 

What You’ll Learn  (02:15) The importance of balancing business ambition with personal fulfilment (05:10) The concept of Halftime Learning, earning, and then focusing on legacy (07:45) Writing your own obituary as a way to gain clarity on your true priorities (09:30) The biggest regrets of the dying and how to avoid them in your own life And much more! 

Links and Resources 

🔗 Website Practice Growth HQ 📖 Books Mentioned

• Seven Habits of Highly Effective People by Stephen Cove
• Halftime by Bob Buford
• The Top Five Regrets of the Dying by Bronnie Ware 

Episode Summary 

In this episode of Practice Growth HQ, I chat with Dr Anissa Holmes about what it really takes to grow a thriving dental practice. We cover everything from overcoming fear and shifting your mindset to the practical steps that have helped practices grow by $1 million a year. 

If you're serious about thriving your practice, this is one episode you don’t want to miss. 

What You’ll Learn: 

• (03:51) Why failure is actually a good thing—and how to use it to your advantage 

• (16:38) The simple mindset shift that can add $1 million to your practice revenue 

• (19:30) Three key areas every successful practice focuses on 

• (30:13) What’s changing in dental marketing and how to stay ahead 

• And much more! 

Links and Resources: 

• Follow Dr Anissa Holmes on Instagram: @DrAnissaHolmes 

• Website: Digital Floss 

Episode Summary: 

In this episode of Practice Growth HQ, I chat with Dr Lincoln Harris about what makes scaling a healthcare business different from other industries. Lincoln started as a dentist in rural Queensland and went on to co-found Ripe Global, one of the fastest-growing dental training organisations in the world. 

He shares his journey from dentist to entrepreneur, the lessons he’s learned along the way, and why having a strong vision is key to success. We also talk about the power of cloud-based training, what it takes to grow a business, and the exciting innovations that are changing dental education forever. 

If you want to learn how to scale smarter in healthcare, this is the episode for you! 

What You’ll Learn: 

• (08:36) How he built a world-class dental practice in rural Queensland 

• (23:30) The story behind Ripe Global and why cloud-based training is the future 

• (29:10) How his company is set to become a global leader in dental education 

• (34:36) How dentists and investors can get involved 

• And much more! 

Links and Resources: 

• Website: Ripe Global 

• Contact Dr. Lincoln Harris: [email protected] 

Episode Summary: 

In this episode of Practice Growth HQ, I speak with Matt O’Neill about the surprising power of workplace happiness and how it can directly impact your business success. 

Matt is a happiness coach who has helped over 100,000 people lead more joyful lives. He is the author of Good Mood Revolution: Igniting the Power of Conscious Happiness and the host of the Good Mood Revolution Podcast. His company has been named the #1 Best Place to Work out of 470,000 businesses in South Carolina, and in this episode, he shares exactly how he did it. 

If you're ready to build a growing team, improve retention, and create a happier, more successful workplace, you can’t afford to miss this episode! 

What you’ll learn: 

• (05:53) The difference between happiness and comfort—and why struggle can be key to fulfillment 

• (07:46) The eight negative emotions that hold you back and how to overcome them 

• (18:01) Practical strategies to implement happiness and engagement in your workplace 

• (21:44) How to get honest employee feedback (and why it’s essential for retention) 

• (32:00) How to create a strong virtual culture even if your team is remote 

• (36:22) Why financial peace is key to long-term workplace success 

• Plus, more! 

Links and Resources: 

• Website: Good Mood Revolution 

• Book: Good Mood Revolution: Igniting the Power of Conscious Happiness 

Episode Summary: 

In this episode of Practice Growth HQ, I chat with Michael Neece about an invisible business killer—workplace friction. 

Michael’s been leading teams for over 30 years across five industries, so he knows what it takes to get a team running smoothly. He breaks down how poor communication and clunky processes hold your practice back and offers simple, practical strategies to fix them. 

If your practice feels stuck, or your team isn’t quite clicking, this episode is packed with ideas to help improve teamwork, reduce stress, and keep your patients happier. 

What you’ll learn:  

• [03:28] Why friction builds up in your practice and what it’s costing you 

• [05:00] Red signs your practice is stuck in communication chaos 

• [06:12] How to clearly get your message across to the team.  

• [08:38] A meeting tip that gets your team talking (and why that matters) 

• [10:00] Why relying on emails creates bottlenecks and confusion 

• [14:02] How a quick 5-minute call can save hours of back-and-forth 

• [20:00] A mental trick for staying calm when patients or staff push your buttons 

• [22:13] The hidden power of personal connections between your team members 

• [25:15] How skipping self-care as a leader can hurt your practice and patients 

• Plus loads more!  

Links and Resources:  

Website: https://www.ourfutureiskind.com/ 

Episode Summary: 

In this episode of Practice Growth HQ, I speak with Dr. Louis Chan about his remarkable journey from traditional dentistry to incorporating acupuncture and holistic treatments into his practice. 

Louis is a dentist with over 20 years of experience, specialising in orthodontics, TMJ, and facial balance. But his decision to pursue a Master’s in Chinese Medicine and integrate acupuncture has set his practice apart in ways few could imagine. Today, patients travel from across Australia to see him, and his clinic is a true referral magnet. 

In this episode, Louis shares how thinking outside the box has transformed his practice, improved patient outcomes, and created incredible growth opportunities. 

If you’re ready to explore creative ways to grow your practice, you won’t want to miss this episode! 

What you’ll learn:  

• [03:31] A behind-the-scenes look at Louis’s busy and thriving practice. 

• [04:10] How helping kids achieve facial balance prevents TMJ issues later in life. 

• [06:53] What inspired Louis to add acupuncture to his skillset and why it’s been a game-changer. 

• [07:59] The difference between acupuncture and dry needling, and how it impacts patient care. 

• [10:19] How acupuncture can treat jaw pain by targeting areas like the foot. 

• [14:52] The role of patient referrals and cross-disciplinary collaboration in Louis’s success. 

• [19:17] How COVID pushed Louis to focus on holistic dentistry and grow his practice. 

• [20:44] Why clear aligners became essential for managing patients during the pandemic. 

• Plus loads more!  

Links and Resources:  

Facebook: Louis Chan 

Episode Summary: 

In this episode of Practice Growth HQ, it’s just you and me. I’m sharing what I’d do if I walked into your practice and partnered with you. 

Over the past 10 years, I’ve built two seven-figure businesses and spent over 10,000 hours consulting with practices of all shapes and sizes across Australia. Here’s what I know: clinical skills are important, but they’re not what will set your practice apart or grow it in today’s competitive market. 

I’ll walk you through the 4 key steps to attract more patients, stand out in your local market, and create a practice your patients love. 

If you’re ready to shift your thinking and grow your practice, this episode is for you. 

What you’ll learn:  

• [01:45] Why clinical skills alone won’t grow your practice anymore. 

• [04:30] The secret to standing out in a crowded market—and why your patients need to care. 

• [09:18] Why your website is failing (and how to fix it in seconds). 

• [10:41] How professional photos, videos, and Google reviews can build trust fast. 

• [12:18] The importance of operational excellence—and why your reception team is the MVP. 

• [14:45] How to partner with your patients for feedback, reviews, and referrals. 

• [17:13] How one practice we worked with grew 30% in a year.  

• Plus loads more!  

Links and Resources:  

Website: https://dentalmarketingsolutions.com.au/  

Book: Dental Profit System