Practice Partners Podcast

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Test results – they’re a core part of healthcare, but how should they be managed? 📊

In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice! 

 ✅ How doctors handle incoming results and prioritise follow-ups
 ✅ What patients expect and how to manage their concerns
 ✅ The best systems for efficient, safe, and compliant result management
 ✅ Avoiding common pitfalls that lead to delays or miscommunication

Whether you're a GP, practice manager, or admin staff, this episode is packed with insights on streamlining your results process and keeping both doctors and patients on the same page.

🎧 Listen now and master the results workflow!

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰

In this episode of the Practice Partners Podcast, we break down:
 ✅ How to efficiently manage third-party accounts
 ✅ Navigating insurance companies & report requests
 ✅ Best practices for invoicing & ensuring timely payments
 ✅ Avoiding common pitfalls that slow down cash flow

If dealing with external payers is holding up your practice, this episode is packed with practical tips to help you stay in control.

Whilst Zac may find this boring, we are more than happy to provide further assistance to help your practice get on track with third party accounts - contact us anytime!

🎧 Listen now and take charge of your accounts.

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

We’ve all heard it before — “Receptionists are the busiest people in the clinic!”

But is that really true? (Spoiler: Maybe not. 😉)

In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ‘busy’ and how it can create panic, stress, and a loss of control in the workplace.

• The ‘busy’ myth – is it fact or fiction?
• How labeling yourself as ‘busy’ affects mindset and productivity
• The power of language in shaping workplace culture and efficiency
• Practical strategies to replace ‘busy’ with focus and control

If you’re always feeling ‘busy,’ this episode is for you. Let’s reframe the conversation and take back control.

🎧 Tune in now!

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Welcome to episode 13!

In a crowded healthcare industry, why should patients choose your practice? 🤔

In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your "Why Choose Us" factor.

✅ Identifying your competitive edge
✅ Standing out in a saturated market
✅ Building a brand that attracts and retains patients

If you’re not clear on what makes your practice special, your patients won’t be either. Tune in now and define your difference!

If you need any guidance or support identifying your point of difference, we can help! Contact us below

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

❓ “Do I really need to know everything about my practice if I have a manager?”

We get asked this all the time at Practice Partners, and the answer is YES! 🚀

In Episode 12, we dive into why owners must have a deep understanding of their business operations—even with a practice manager or operations team in place.

✅ Why knowledge equals contingency and growth

✅ The risks of being too hands-off

✅ How informed owners make better decisions

Don’t fall into the trap of thinking management means stepping back completely. Know your business, own your business.

🎧 Listen now

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

On this episode of the Practice Partners Podcast, we are discussing all things grants and funding! 

Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the difference. In this episode, Zac and Ami dive into the world of grants and financial incentives available for general practices. We break down the different types of funding, who may be eligible, and how to successfully apply. Plus, we share insider tips to maximise your clinic’s financial sustainability while staying compliant.

Whether you’re a practice owner, manager, or GP looking to boost your bottom line, this episode is packed with practical advice and real-world insights from our practice on the ground to help you navigate the complexities of healthcare funding.

Tune in now to unlock new financial opportunities for your clinic! 🎙️💰

Associated Links:
- Grant Connect: https://www.grants.gov.au/

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this milestone episode - out 10th episode of the Practice Partners Podcast, we tackle one of the most complex aspects of running a healthcare practice: the dynamic relationship between owners and managers. With their unique and differing perspectives, priorities, and leadership styles, disagreements are inevitable—but so is the opportunity for growth.

Join us as we explore our unique relationship as owner and manager, resolving conflicts, and turning differences into strengths. Whether you're an owner, a manager, or part of the team navigating these dynamics, this episode is packed with insights to help create a thriving and harmonious practice environment.

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this lively episode of the Practice Partners Podcast, Zac flips the script and puts our Director, Ami Assigal, in the hot seat! 🔥

Get ready for a fun and insightful conversation covering:
✅ All things general practice and healthcare
✅ Ami’s take on leadership and building a thriving team
✅ Tips on personal development and staying ahead in the industry
✅ Plenty of laughs and behind-the-scenes stories

Whether you're here for practical advice or just a good chuckle, this episode is packed with value and inspiration.

🎧 Tune in now to get to know Ami like never before!

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode of the Practice Partners Podcast, we dive into the world of marketing and promotion for healthcare businesses.

Discover how to:

✅ Promote your practice while staying compliant with AHPRA and RACGP guidelines

✅ Use cost-effective marketing strategies that actually work

✅ Implement practical tips and tricks to boost your visibility and grow your patient base

Whether you’re new to marketing or looking to refine your approach, this episode is packed with actionable advice to help your practice stand out.

🎧 Listen now and start taking your marketing game to the next level!

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode of the Practice Partners Podcast, we’re diving into the essentials of quality improvement and how to make it manageable for your practice.

We cover:

✅ The importance of PDSA documents and how to use them effectively

✅ Building a clear improvement structure for sustainable growth

✅ Strategies for involving your team in the process

✅ How to tackle quality improvement in bite-sized, actionable pieces

Whether you’re looking to refine your systems or start from scratch, this episode is packed with practical insights to help your practice excel.

🎧 Listen now and take the first step toward better processes and outcomes!

Support the show

We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/