How often have you heard from the CX community about the importance of getting Executive Buy-in?

The topic usually makes its way into every customer experience conversation, right? There is no better way to learn about Executive Buy-In and what executives really think about CX then to actually ask C-Suite personnel. And, how much better would it be to learn from C-Suite leaders in different parts of the world and representing different industries?!

During this CXPA LinkedIn live event, Nick Glimsdahl, Host of the Press 1 for Nick podcast and Director of Contact Center Solutions at VDS, will moderate the following panel of experts:

· Ian Golding: CEO and Founder of Customer Experience Consultancy Ltd

· Lewis Taylor: VP, Head of Global CX & Austin Site Lead @Dropbox

· Anton de Wet: Chief Client Officer Nedbank RBB

· Jeb Dasteel: Owner at Dasteel Consulting

At the end of this event you will learn the answers to questions like:

· What does the C-Suite talk about regarding CX?

· Does the C-Suite think CX is just another trend?

· What are the metrics the C-Suite care about?

Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/. Last, you can also find all the book recommendations, here. #innovation #technology #customerexperience

𝐓𝐡𝐞 𝐏𝐫𝐞𝐬𝐬 𝟏 𝐅𝐨𝐫 𝐍𝐢𝐜𝐤 𝐏𝐨𝐝𝐜𝐚𝐬𝐭 𝐢𝐬 𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐛𝐲 𝐕𝐃𝐒. They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. www.govds.com

CX of M Radio: https://www.cxofm.org/

CXPA: www.cxpa.org

Eric talks about how he represented Snoop, Dr. Dre, Death Row, and Tupac. He was basically a gangster lawyer.

He goes on to talk about the importance of culture and the importance of taking care of your team, clients, vendors, and community.

💡Here are some highlights…

✔️ Lawyers are so focused on the next trial in front of them that they forget they are running businesses

✔️ A culture of all fun and no discipline is chaos

✔️ The purpose of a business is to serve its customers. At our company, we take care of the team, clients, vendors, community.

The person who has influenced Eric the most in the past year

✔️ Ryan Holiday.

📚 Books:

Trust Me I’m Lying: https://amzn.to/3umhSIL

Perennial Seller: https://amzn.to/3qIgM8b

His note all the customer service and CX professionals:

“Take care of yourself first and that allows you to take care of other people”

Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/. Last, you can also find all the book recommendations, here. #innovation #technology #customerexperience

𝐓𝐡𝐞 𝐏𝐫𝐞𝐬𝐬 𝟏 𝐅𝐨𝐫 𝐍𝐢𝐜𝐤 𝐏𝐨𝐝𝐜𝐚𝐬𝐭 𝐢𝐬 𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐛𝐲 𝐕𝐃𝐒. They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. www.govds.com

CX of M Radio: https://www.cxofm.org/

Bronkar talks about how he toured Europe as a Ring Master, the importance of rhythm, and how you need to put on your gratitude glasses. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/. Last, you can also find all the book recommendations, here. #innovation #technology #customerexperience

Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperience #customerservice #press1fornick

Mike Goldsby talks about the correlation between fitness and entrepreneurship, the importance of walking in your customers shoes, and why Walt Disney was obsessed over quality. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/. Last, you can also find all the book recommendations, here. #innovation #technology #customerexperience

Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperience #customerservice #press1fornick

Lee talks about his time as a professional hockey player, talks about the importance of experiences, and how UWM uses technology to be the fastest, easiest and cheapest. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/. Last, you can also find all the book recommendations, here. #innovation #technology #customerexperience #customerservice

Nick Webb talks about CX Innovation, what Customer Crave, and why you should stop thinking about customer service as a best practice. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperience #customerservice #press1fornick

Jeremy talks about what QA, how he measures QA, and a technique to teach agents. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperience #customerservice #press1fornick

Ed Ariel talks about how the national customer service churn is 30-40%, but he keeps his churn between 2-3%. He goes on to explain how to retain your CSRs by metrics and transparency. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperience #customerservice #press1fornick