Mike talks about Contact Center, Center of Excellence, and stresses the importance of separating yourself from the competition by driving loyalty and creating a seamless experience. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/ #customerexperience #customerservice #press1fornick

Josh Anderson talk about his experience with customer service and customer experience, the best technology investment he has ever made, and the hardest part about being a CIO. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick

Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis. She talks about how to use customer journey to drive continuous improvement.

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Roberta O'Keith talks about VOC, how to build and execute on a VOC strategy, and the importance of Governance. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick

Jeb Dasteel is Owner of Dasteel Consulting, and he is also the author of the book "Competing for Customers" - Why Delivering Business Outcomes is Critical in the Customer First Revolution. Prior to his current role, he spent 21 year at Oracle, with the last 12 years as the Chief Customer Officer. On this episode, jeb talks about how to translate CX iniatives into business results, and he talks about building a business case around ease of doing business. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick

Robin Ambrozy - Associate Professor of Instruction at Ohio University. She talks about her customer service leadership course, the characteristics of a leader and ways to leaders can continue to develop and train others. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick

Brett Frazer - Vice President of Customer Service at Sun Basket. Brett talks about why your customers deserve the best, and breaks down the basics, how to measure it, and show an return on investment. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick

Michelle Ludwin talks about the definition of UX, common myths about UX, and how to measure and monitor UX. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Chris Vetrano is the Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft. Chris talks about what it means to be customer obsessed, how and when to add the right channels, and explains how Lyft has adapted in 2020. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick

Leslie O'Flahaven discusses ways companies can deliver on consistent communication in an omnichannel world, and some tips to write automated texts that sound more human and less robotic.