Chimene is the President and Chief Customer Officer at The Killer Brownie Company. Chimene Ross talks about how Killer Brownie's came to be, how to craft the world's most delightful experiences and how to stay focused on the customers experience. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Christine Cravens talks about how customer needs are constantly shifting, how to create the right framework to stay nimble, and how to focus on being customer centric.

Jesse Cole talks about how his baseball team went from losing $150,000 annually to now selling out every game. It all comes down to the fan experience and flipping the script to show his fans something they had never seen before (i.e. break dancing first base coach, grandma pageant, backwards day and more).

Lisa Diehl talks about how blending technology and the human touch creates the ultimate experience, and the importance of finding the balance.

David Avrin talk about his book "why customers leave and how to win them back". On this episode, Nick and David talk about how inflexible policies are bad for business, and the importance of balancing effiiency with effectiveness.

Jason Anderson - Director, Customer Experience. Jason explains how he got started in CX, how to have a pre-customer experience strategy, along with steps you should take and specific road blocks to watch out for in your strategy.

Denise Lee Yohn talks about culture, what it takes to build a healthy culture, who's responsibility it is and what compaies are doing it well. She goes on to explain why companies need to find the intersection between brand and culture and the importance of communication.Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. #press1fornick

#customerexperience

#customerservice

#cxofmradio

#cxconvos

#podcast

#podcasthost

#podcastshow

#podcastlife

#cxpa

#socap

#cxaccelerator

#icmi

Roger Dooley talks about his book Friction. How you define it, examples of high effort, and describes why security is the biggest source of ditigal friction. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. Y#press1fornick

#customerexperience

#customerservice

#cxofmradio

#cxconvos

#podcast

#podcasthost

#podcastshow

#podcastlife

#cxpa

#socap

#cxaccelerator

#icmi

Rob Stevenson talks about his professional career, why it's important to ask WHY, the importance of FUBAR and why it is ok to make mistakes. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. #press1fornick

#customerexperience

#customerservice

#cxofmradio

#cxconvos

#podcast

#podcasthost

#podcastshow

#podcastlife

#cxpa

#socap

#cxaccelerator

#icmi

John DiJulius talks about how he got started in customer service, how important CX is to his businesses and the importance of actively listening to your customers using the acronym FORD.