Press 1 For Nick

Asiana Ponciano is the Strategic Talent Leader, Employee Voice & Experience at Hawaiian Airlines. Asiana talks about her role, shares the new vision at Hawaiian Airlines and how it is broken down into four words: Mālama - “care”, Ho’okipa – “hospitality”, Lōkahi – Means “collaboration”, and Po’okela – “excellence”. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Audrey Stone discusses CX, UX and EX, the definition of each experience, and the risk of not sticking to these definitions. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Dr. Chip Bell is a highly sought-after keynote speaker and a prolific writer. He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service. Chip talks about his new book, Inside Your Customer's Imagination. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Bill is the Head of Customer Experience at Freddie Mac, and Host of his own podcast, Be Customer LED. https://becustomerled.com/episodes/ Bill Staikos talk about the core tenants of CX and why they are important, being customer focused vs. customer obsessed, and how to align CX wit business outcomes. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Joe is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is cofounder of Strategic Horizons LLP, which is a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings, and he is also the Co-author of The Experience Economy. Joe talks about the Experience Economy, and the importance of it, and what is to come. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Beth is a Customer Experience and Customer Service Leader. She is an effective, respected leader who has been recognized for creating a positive experience for both customers and associates. Beth discusses ways to build a successful contact center, and how to provide customers with peace of mind, and also create a great experience. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Barbara is the Deputy Chief Veterans Experience Officer at U.S. Department of Veteran Affairs. In this role Barbara is responsible for building a lasting customer experience capability at VA and sharing best practices across sister Federal Agencies. Barbara is the Deputy Chief Veterans Experience Officer at U.S. Department of Veteran Affairs. Barbara talks about why the Veterans Experience Office was created and the amazing achievements they have accomplished in five years, which include not are not limited to Customer Service policy, VA Welcome Kit, Community Engagement Boards and the VA Hotline. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Jeannie is Global Keynote Speaker, Trainer, and workshop leader, CEO & Chief Customer Experience Investigator at Experience Investigators, Forbes Contributor and LinkedIn Learning Author and Instructor. Jeannie talks about service blue printing, how to get started, the difference between Front stage & Back Stage and how to set expectations. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Ali is the Head of Customer Experience Design at Dow Jones. She is responsible for leading the global CX Design team that designs end-to-end experiences for Dow Jones' Consumer and B2B customers. Ali Lichtenstein talks about Customer Experience Design, why it is important to adopt a customer centric viewpoint, and the differences between CXD and UXD. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick

Max is the CEO Customerville, Author of Design Driven Feedback, and the host of a CX Vlog called 40 Billions Reasons. Max Israel talk about the importance of CX fatigue, ways to get your customers to invest in the conversation and a few steps you can take to improve CX fatique. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick