Nate Brown - Chief Experience Officer at Officium Labs, and Co-Founder of CX Accelerator. Nate talks about his role, what coming with CX Accelerator and how to implement a Voice of the Employee and Employee Engagement Strategy.

Andy Netzel - VP, Client Success Effectiveness, Enterprise Payments & Analytics at KeyBank. Andy talks about the importance of understanding the expectations from both the employee and clients, explains what do to after understanding expectations, and what do when expectations change.

Dave Cherry is the principal of Cherry Advisory. He talks about how retail has transitioned from omnichannel to CX, the risk of sticking with status quo, and ways to deliver a memorable retail customer experience by balancing innovation and security.

Jonathon McKay is a partner at PATH. He talks about how your customers & employees are your best source of innovation, how to let your employees get creative, and ways to listen to your customers.

Neal Topf is the founder of Callzilla, ICMI Top 50 to Follow, and a new podcast host, Fireside Chats without the Fires. He reflected on his tenure in customer service, the difference between customer service and customer experience, and lessons he has learned along the way.