Can you remember the last product description you actually read? Matt Edmundson explores why most eCommerce product copy is invisible and shares the science-backed narrative binding framework that made one UK retailer's descriptions 42% more memorable and boosted revenue per visitor by 36.7%.

Episode Summary

In this solo episode, Matt digs into one of the most overlooked areas of eCommerce: product descriptions. Drawing on his experience rewriting 400 product descriptions at Jersey Beauty Company (before AI existed), he reveals why manufacturer copy turns every site into a commodity and shares the narrative binding framework from cognitive science that transforms forgettable spec sheets into stories that stick. Through real examples including a framing square, a fountain pen, a USB disco light, and an airsoft tactical vest, Matt demonstrates the three principles of narrative binding: causal sequencing, character continuity, and thematic consistency. He also introduces a free AI Prompt Pack so listeners can start transforming their own product copy immediately.

Key Point Timestamps:

00:18 - The Problem with Generic Product Descriptions

04:52 - The Framing Square That Proved the Problem

16:33 - Three Principles of Narrative Binding

20:54 - Applying Narrative Binding to Real Products

32:52 - Using AI for Product Descriptions

The Framing Square That Proved the Problem (04:52)

Matt shares a personal shopping experience that perfectly illustrates the problem. After watching a YouTube video with over 500,000 views, he wanted a specific Milwaukee framing square and opened seven different UK distributor sites.

Every single one had virtually identical copy. "Reinforced frame. Laser etched markings provide superior visibility." Word-for-word manufacturer descriptions across all seven sites. Not one mentioned the YouTube video that convinced Matt to buy. Not one explained why this square was worth more than a cheaper alternative.

"The product copy didn't matter because nobody made it matter," Matt reflects. His decision came down to total price plus shipping. Race to the bottom. Again.

This leads Matt to challenge three assumptions that destroy conversions: that manufacturer copy is good enough, that product descriptions don't matter if the site looks good, and that nobody reads them anyway. The truth? The people deciding whether to buy absolutely read them. They're looking for a reason to say yes or a reason to leave.

The Science of Copy That Sticks (16:33)

Research from UC Davis found that the hippocampus actively binds separated events into unified narratives. When content creates a coherent story with causal connections, it becomes 42% more memorable after 30 days compared to disconnected facts. This is called narrative binding.

Matt highlights Cox & Cox, a UK homeware retailer, who restructured their product descriptions using a narrative framework and saw a 36.7% increase in revenue per visitor. "Not a redesign. Not new products. Just better words," Matt emphasises.

The three principles that make narrative binding work in eCommerce:

1. Causal Sequencing – Don't just list features. Show the chain: Feature → Benefit → Outcome. "Reinforced aluminium frame" becomes "The reinforced aluminium frame means it won't bend mid-cut, so your measurements stay true even after years of heavy use."
2. Character Continuity – Include people. The maker, a typical customer, or the reader as the protagonist. "Popular with professionals" becomes "Join the 2,000+ carpenters who've made this their go-to square."
3. Thematic Consistency – Weave a golden thread throughout. Craftsmanship. Adventure. Self-care. Whatever fits the brand and product.

From Spec Sheet to Story (20:54)

Matt walks through several full transformations to show narrative binding in action. A standard fountain pen description listing nib size and weight becomes "The Artisan's Journey: From Blank Page to Written Legacy" – complete with the craftsman's story, a customer testimonial, and a thematic thread about writing as legacy.

For gift products, Matt shares a perspective shift from his recently acquired company, Seven Yays. "The descriptions were written for the buyer. 'A fun gift that'll make them smile.' Technically accurate. Completely forgettable." The fix? Write for the recipient.

A USB disco light goes from "Fun little disco light. Great for parties" to "For the friend who turns every kitchen into a dance floor. The one who puts on ABBA while making pasta and doesn't care who's watching." The gift-giver reads that and thinks: "That's exactly her." That's when they click Add to Cart.

Matt also revisits the airsoft tactical vest example from episode 236, transforming a standard spec list into a "Mission Briefing" that makes the reader feel like Jason Bourne. "Same product. Same features. Completely different emotional response."

Using AI Without Producing Slop (32:52)

The good news? Unlike Matt's experience rewriting 400 products by hand at Jersey Beauty Company, AI has changed the game. But AI without direction produces what Matt calls "generic slop."

"The prompts matter. The framework matters," Matt stresses. He's put together a free Product Description AI Prompt Pack containing the exact prompts he uses: the Narrative Binding Master Prompt, a Gift Product Perspective Prompt, style variations for different brand types, and an implementation checklist.

His advice: start with your top 20 products, transform those first, then work down. Matt's currently running this exact project on the Seven Yays site and will be sharing results in the eCommerce Cohort.

Today's Guest

Today's guest: Matt Edmundson

Company: Aurion

Website: aurioncompany.com

LinkedIn: Connect with Matt on LinkedIn

Episode link: https://www.ecommerce-podcast.com/writing-product-descriptions-that-actually-convert