Professionals understand that etiquette in business is a critical factor in making decisions. Success in any industry relies on relationships with coworkers, clients, suppliers, or investors. When you are well-mannered and considerate in dealing with others, you create interesting, productive, long-lasting relationships. This course will discuss accepted business behavior and its importance in business correspondence.
By the end of this workshop, participants will be able to answer the following questions:
- What is the definition of etiquette?
What are the guidelines for making effective introductions?What are the three Cs associated with making a good impression?What are the three steps in giving a handshake?What is one technique you can use to remember names?What are two ways to minimize nervousness while in social situations?What are the two differences between a formal and an informal letter?What color connotes dominance and power? Vitality and harmony?Etiquette can help businesses improve in what four areas?What is (are) the difference(s) between a formal and an informal letter?What are the differences between these dress codes: dressy casual, semi-formal, formal, and black tie?What are the basic guidelines in international etiquette?Sondia Christian, Director of Business Integration, Huntington Ingall's Industries
Celena Noel, Managing Consultant, IBM