Profiles in Prosperity

Ben Stark built and sold two wildly successful HVAC companies. Now he’s a well-respected industry consultant. Ben's technician retention rate was substantially better than average and he describes the programs and methods he used to achieve that in his business.

Ed O'Connell is founder of O'Connell Plumbing, "The only plumbing company highly recommended by my mother." Ed discusses how he marketed his business by walking door-to-door, five to ten houses per day, and the loyal customers and referrals that came from it.

Kathie Todd and her husband Don run Central Oregon Heating and Cooling. They have received the Ron Smith Trailblazer award, and Kathie was named HVACR Woman of the Year. She discusses their multiple location strategy, the benefits, and how they make it successful.

If you’re involved in the HVAC, Plumbing, Electrical or any other residential service business you need to know about the Joseph Groh Foundation. Joe Groh had a long career in the HVAC industry before suffering a bike accident that left him a quadriplegic. He founded the Joseph Groh foundation which provides financial support to those in connected with the construction trade industry who are living with life-altering injuries.

Ed O'Connell is founder of O'Connell Plumbing, "The only plumbing company highly recommended by my mother." Ed shares his personal story leading to his success as a business owner and how groups and networking helped him get there.

Pete Danielson is owner, with his business partner, of Modern Mechanical in Ashburn, Virginia. Modern Mechanical was named the "best place to work," by the Washington Business Journal, and Pete explains why and how they got that title.

Angie Snow and her husband run Western Heating and Air Conditioning in Orem, Utah. Their company culture is the result of intentional actions on their part. Angie discusses their company culture, why it's important, how it’s helped them grow, and how they implemented and maintain it in their company.

If you are a residential service contractor – HVAC, Plumbing, Electrical, Pool & Spa, etcetera – you will get a lot of great information and useful ideas from this interview with Eric Dutton. Eric Dutton is founder and president of Dutton Plumbing in Simi Valley, California. Eric discusses how he began, grew, and manages his large contracting company. There are so many gems in this interview: “Do ordinary things extraordinarily well.” “Fear is a choice.” “Let go.” His company’s slogan is, “The plumber you would send to your mom’s house.” Eric explains how this tagline/motto influences the way he and his employees operate within the business. Great stuff!