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In this episode of Promotions Playbook, Will and Pascal dive into how branded merchandise can be used not just for awareness, but to actively drive sales, customer retention, and community building. From coffee shops offering reusable mugs that double as loyalty cards, to gyms using welcome boxes with referral-driven merch, to festivals turning t-shirts into VIP access and food discounts—this conversation is packed with practical, creative ways businesses can leverage promotional products.
Whether you’re running a café, fitness studio, e-commerce brand, or local event, you’ll learn how to turn merch into measurable ROI, increase average order value, clear inventory smartly, and transform customers into brand ambassadors.
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Timestamps:
00:00:00 - Introduction
00:01:06 - Coffee shops: reusable mugs for retention
00:02:32 - Beyond loyalty cards: QR codes + discounts
00:03:36 - Trackability, email capture & cross-promos
00:04:27 - Welcome boxes for gyms & subscriptions
00:06:38 - Cross-collabs: shops, gyms & local partners
00:07:36 - Mid-roll promo: Promopunks catalog
00:07:55 - Thank-you boxes: agencies & service upsells
00:09:25 - Events: merch upsell + VIP perks
00:11:20 - Retail/e-comm: limited-edition merch for stock
00:12:40 - Merch as a complementary product