Anna Zamarripa is trying to help dozens of people with their applications for rental assistance. She’s the accounts receivable administrator for Capital Property Management in Portland. She’s the person that tenants in 140 different properties call when they realize they can’t pay their rent. She says the rental assistance process is just as obtuse from her perspective as it is for the renters she’s working with. We hear from Zamarripa about how her job has changed during the pandemic.