PTPPodcast

What does strong leadership really look like when the market turns against you?

In this episode of the PTPPodcast, Charles sits down with 2025 Franchise Business Owner of the Year Greg Dupey for a candid conversation about navigating one of the most difficult stretches many business owners have faced in recent years - and what it takes to come out stronger on the other side.

Greg shares how waived inspections reshaped his local market almost overnight and why survival itself became the short-term goal for a period of time. He also explains what helped rebuild momentum, including a return to growth of more than 30 percent and the strategic purchase of another inspection company.

More importantly, this conversation gets into the thinking behind those moves. Greg talks about the role of long-range vision, staying disciplined when conditions get uncomfortable, surrounding yourself with strong people, and continuing to invest in the business even when the timing doesn’t feel perfect.

If you’re thinking about what the next level of your business could look like, or how to stay steady while you build toward it, this is a conversation worth spending time with.

In this high energy episode of PTPPodcast, Charles sits down with Jeremiah and Maria Adell, the 2025 Rookie of the Year winners from Augusta, Georgia. Their first year in business didn’t follow a smooth or predictable path. After transitioning from military service, they faced a series of unexpected challenges that would have discouraged many new business owners.

Instead of slowing down, they adapted.

Jeremiah and Maria share how perseverance, strong Realtor relationships, and a commitment to the Pillar To Post system helped them build momentum through setbacks and turn their first year into an award-winning one.

In this episode, you’ll hear:

• Why building Realtor relationships takes patience and persistence
• The mindset shift that helped them view marketing differently
• How teamwork helped them balance inspections, marketing, and growth
• What they would do differently if they were starting again today

Their story is a powerful reminder that success rarely starts with perfect conditions. Sometimes it starts with challenges, a little grit, and the decision not to quit - which makes this episode both an inspiring story and a genuinely fun listen.

In this PTPPodcast episode of Ensure Your Success, host Chuck Gravely sits down with Carrie Joubert from InspectorPro Insurance for a candid, no-nonsense conversation about managing risk in your inspection business.

From whirlpool tub disasters to deck collapses and unsigned inspection agreements, Kerri shares real-life claims, lessons learned, and how simple habits can save you thousand, and your reputation.

You’ll learn:

• Why the new Visual Inspection Agreements are your best defense (and how they can drop your deductible to zero)
• What not to do when testing whirlpool tubs (hint: never turn your back on water)
• How to handle roof inspections safely—and defensibly
• Why documenting “dry stains” matters more than you think
• What pre-claims assistance really means and how to use it without fear

If you’ve ever had that pit-in-your-stomach call from a client - or want to make sure you never do - this episode is essential listening.

Listen now and make sure your next inspection protects your business as well as your clients.

Hosted by Melissa Schmitt and featuring Franchise Business Owner Paige Bohrer, this episode dives into the art of turning real life into real marketing results. Forget picture-perfect marketing—this conversation is all about authenticity over perfection.

Paige shares how she transforms everyday moments into growth opportunities, from creating FOMO at Realtor events to turning unexpected hiccups (like a stove catching fire mid-inspection!) into social media gold. She also reveals her strategies for planning content with intention, leveraging Constant Contact, and cross-posting across platforms without burnout.

If you’ve ever hesitated to hit “record,” this episode will inspire you to embrace the messy moments and turn them into marketing wins.

Featuring 2024 Franchise Business Owner of the Year, Marco Miranda | Hosted by CEO Charles Furlough

What does it take to go from solo operator to running a $2.2 million powerhouse? In this must-listen episode, Pillar To Post CEO Charles Furlough sits down with Marco Miranda, our 2024 Franchise Business Owner of the Year, for a raw and revealing conversation on how one ah-ha moment sparked the journey to building a large, profitable business.

Marco shares how he started nearly 12 years ago with no business background—just a willingness to learn and a relentless drive to grow. In the early days, he didn’t see himself as a business owner—just someone with a job. Then came the lightbulb moment: What would happen to my business if something happened to me? That question unlocked a series of even bigger ones: What if I hired the right people? What if I focused on growth, leadership, and customer experience instead of doing it all myself?

Today, with over 18,000 inspections completed, an average job size of $1,200, a 51 percent upgrade rate, and 37 percent of jobs including added services, Marco has built a high-performance business that delivers real value—every single day.

You’ll hear how he:

• Surrounds himself with people whose strengths balance out his own limitations

• Balances inspector coaching with business leadership

• Understands the difference between delegating and abdicating—and stays connected to the business even as he empowers others

• Organizes his day, week, and world to focus on what matters most

• Commits to working on the business to increase both impact and long-term value

Marco’s story is packed with insight, motivation, and practical takeaways for any Franchise Business Owner ready to scale their business with purpose. His journey proves that true leadership is about vision, people, and building something that lasts.

Don’t miss this episode—it’s a playbook for anyone serious about building a large, profitable business.

How do you prepare your business for a planned leave without letting things fall through the cracks? In this episode, Autumn Rogers shares how she planned for one of life’s biggest milestones—maternity leave—while keeping her inspection business running strong.

Host Deron Ellis dives into Autumn’s story of balancing family and business, and how EZBook Flex provided the short-term scheduling support she needed to step away with confidence. From initial concerns to seamless transitions, Autumn opens up about the behind-the-scenes planning, the EZBook Flex experience, and the peace of mind it brought during an important time for her and her family.

If you're a Franchise Business Owner planning a leave or simply want to prepare for the unexpected, this episode offers practical strategies and first-hand insights to help you stay in control—even when you step away.

Tune in to learn how to keep your business moving without missing a beat.

What happens when a solo operator mindset gets shaken up by a glimpse into something bigger?

In this episode, Charles sits down with 2024 Rookie of the Year Matt Ruggieri—an Army veteran who came into franchising thinking small… but didn’t stay that way for long. Matt shares how his early vision of “just supporting his family” transformed into a strategic push toward a Large Profitable Business with multiple inspectors, team infrastructure, and sustainable growth.

You’ll hear:

• Why Matt says he “made his own luck” through boots-on-the-ground marketing and relentless presence.

• What turned skeptical realtors into loyal partners.

• The secret behind turning a “pretty good” first year into a $275K powerhouse.

• How the tools, report quality, and customer care helped him win in a crowded market.

• How “letting go” is a big part of the plan in 2025 and beyond

• The mindset shift from lone operator to business builder—and what he’s planning next.

Matt’s story proves it’s not just about inspections—it's about being a true partner to realtors, creating value, and staying consistent. If you’re aiming to scale, compete, and grow, this is the episode for you.

Listen now and unlock what it takes to go from startup to standout.

What do you do when your scheduler suddenly leaves and your phones keep ringing? In this episode, Franchise Business Owner Josh McDannel shares how an unexpected staffing loss threatened to disrupt his entire operation—and what he did to stay on track.

Join host Deron Ellis as they explore Josh’s real-life experience of navigating the chaos, finding a fast solution, and ultimately bridging the gap with EZBook Flex. You’ll hear what worked, what didn’t, and how this temporary support system helped Josh keep his business running smoothly while hiring and training a new team member.

Whether you're currently struggling with scheduling or just want to be better prepared, this episode delivers relatable insights, practical advice, and a behind-the-scenes look at what it takes to adapt quickly and confidently and how the new EZBook Flex program could be a good option for you and your business.

Listen now to learn how to avoid the headache—and bridge the gap.

US Franchise Business Owners

Description

Join host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource.

This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan and Gregory share insights into the origins of the program, the customer outreach process, and the range of services available—many of which are free.

Topics Covered:

• The origins of PTPConnects and how it has evolved into a comprehensive solution for homeowners.

• A breakdown of the services available, including which ones are free and how they add value for your customers.

• An inside look at the customer experience, from initial outreach to service setup, featuring a recorded customer call.

• The outreach process—how many times customers are contacted and what to expect.

• Key results from 2024, including program performance metrics such as attachment rates.

• Data security and compliance—what measures are in place to protect your customers’ information.

• What’s planned for 2025, including updates on PTPBucks and program enhancements.

Practical Takeaways for Your Business: We’ll also discuss practical ways you and your team can support PTPConnects and improve customer participation, such as:

1. Accuracy: Ensuring accurate client information is provided at booking.

1. Simplicity: Mentioning PTPConnects in a simple, effective way during inspections.

1. Value: Using the program as a talking point with realtors to add value to their clients.

1. Awareness: Making sure your entire team, including office staff, understands how the program works.

1. Visibility: Leveraging available marketing materials to leave with customers and realtors.

Listen in to discover practical ways to better leverage PTPConnects and maximize its impact on your business.

Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

US Franchise Business Owners

Description

Join host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource.

This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan and Gregory share insights into the origins of the program, the customer outreach process, and the range of services available—many of which are free.

Topics Covered:

• The origins of PTPConnects and how it has evolved into a comprehensive solution for homeowners.

• A breakdown of the services available, including which ones are free and how they add value for your customers.

• An inside look at the customer experience, from initial outreach to service setup, featuring a recorded customer call.

• The outreach process—how many times customers are contacted and what to expect.

• Key results from 2024, including program performance metrics such as attachment rates.

• Data security and compliance—what measures are in place to protect your customers’ information.

• What’s planned for 2025, including updates on PTPBucks and program enhancements.

Practical Takeaways for Your Business: We’ll also discuss practical ways you and your team can support PTPConnects and improve customer participation, such as:

1. Accuracy: Ensuring accurate client information is provided at booking.

1. Simplicity: Mentioning PTPConnects in a simple, effective way during inspections.

1. Value: Using the program as a talking point with realtors to add value to their clients.

1. Awareness: Making sure your entire team, including office staff, understands how the program works.

1. Visibility: Leveraging available marketing materials to leave with customers and realtors.

Listen in to discover practical ways to better leverage PTPConnects and maximize its impact on your business.

Click here to access PTPTV to view the video version of PTPPodcast:https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn