Featuring 2024 Franchise Business Owner of the Year, Marco Miranda | Hosted by CEO Charles Furlough

What does it take to go from solo operator to running a $2.2 million powerhouse? In this must-listen episode, Pillar To Post CEO Charles Furlough sits down with Marco Miranda, our 2024 Franchise Business Owner of the Year, for a raw and revealing conversation on how one ah-ha moment sparked the journey to building a large, profitable business.

Marco shares how he started nearly 12 years ago with no business background—just a willingness to learn and a relentless drive to grow. In the early days, he didn’t see himself as a business owner—just someone with a job. Then came the lightbulb moment: What would happen to my business if something happened to me? That question unlocked a series of even bigger ones: What if I hired the right people? What if I focused on growth, leadership, and customer experience instead of doing it all myself?

Today, with over 18,000 inspections completed, an average job size of $1,200, a 51 percent upgrade rate, and 37 percent of jobs including added services, Marco has built a high-performance business that delivers real value—every single day.

You’ll hear how he:

• Surrounds himself with people whose strengths balance out his own limitations

• Balances inspector coaching with business leadership

• Understands the difference between delegating and abdicating—and stays connected to the business even as he empowers others

• Organizes his day, week, and world to focus on what matters most

• Commits to working on the business to increase both impact and long-term value

Marco’s story is packed with insight, motivation, and practical takeaways for any Franchise Business Owner ready to scale their business with purpose. His journey proves that true leadership is about vision, people, and building something that lasts.

Don’t miss this episode—it’s a playbook for anyone serious about building a large, profitable business.

How do you prepare your business for a planned leave without letting things fall through the cracks? In this episode, Autumn Rogers shares how she planned for one of life’s biggest milestones—maternity leave—while keeping her inspection business running strong.

Host Deron Ellis dives into Autumn’s story of balancing family and business, and how EZBook Flex provided the short-term scheduling support she needed to step away with confidence. From initial concerns to seamless transitions, Autumn opens up about the behind-the-scenes planning, the EZBook Flex experience, and the peace of mind it brought during an important time for her and her family.

If you're a Franchise Business Owner planning a leave or simply want to prepare for the unexpected, this episode offers practical strategies and first-hand insights to help you stay in control—even when you step away.

Tune in to learn how to keep your business moving without missing a beat.

What happens when a solo operator mindset gets shaken up by a glimpse into something bigger?

In this episode, Charles sits down with 2024 Rookie of the Year Matt Ruggieri—an Army veteran who came into franchising thinking small… but didn’t stay that way for long. Matt shares how his early vision of “just supporting his family” transformed into a strategic push toward a Large Profitable Business with multiple inspectors, team infrastructure, and sustainable growth.

You’ll hear:

• Why Matt says he “made his own luck” through boots-on-the-ground marketing and relentless presence.

• What turned skeptical realtors into loyal partners.

• The secret behind turning a “pretty good” first year into a $275K powerhouse.

• How the tools, report quality, and customer care helped him win in a crowded market.

• How “letting go” is a big part of the plan in 2025 and beyond

• The mindset shift from lone operator to business builder—and what he’s planning next.

Matt’s story proves it’s not just about inspections—it's about being a true partner to realtors, creating value, and staying consistent. If you’re aiming to scale, compete, and grow, this is the episode for you.

Listen now and unlock what it takes to go from startup to standout.

What do you do when your scheduler suddenly leaves and your phones keep ringing? In this episode, Franchise Business Owner Josh McDannel shares how an unexpected staffing loss threatened to disrupt his entire operation—and what he did to stay on track.

Join host Deron Ellis as they explore Josh’s real-life experience of navigating the chaos, finding a fast solution, and ultimately bridging the gap with EZBook Flex. You’ll hear what worked, what didn’t, and how this temporary support system helped Josh keep his business running smoothly while hiring and training a new team member.

Whether you're currently struggling with scheduling or just want to be better prepared, this episode delivers relatable insights, practical advice, and a behind-the-scenes look at what it takes to adapt quickly and confidently and how the new EZBook Flex program could be a good option for you and your business.

Listen now to learn how to avoid the headache—and bridge the gap.

US Franchise Business Owners

Description

Join host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource.

This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan and Gregory share insights into the origins of the program, the customer outreach process, and the range of services available—many of which are free.

Topics Covered:

• The origins of PTPConnects and how it has evolved into a comprehensive solution for homeowners.

• A breakdown of the services available, including which ones are free and how they add value for your customers.

• An inside look at the customer experience, from initial outreach to service setup, featuring a recorded customer call.

• The outreach process—how many times customers are contacted and what to expect.

• Key results from 2024, including program performance metrics such as attachment rates.

• Data security and compliance—what measures are in place to protect your customers’ information.

• What’s planned for 2025, including updates on PTPBucks and program enhancements.

Practical Takeaways for Your Business: We’ll also discuss practical ways you and your team can support PTPConnects and improve customer participation, such as:

1. Accuracy: Ensuring accurate client information is provided at booking.

1. Simplicity: Mentioning PTPConnects in a simple, effective way during inspections.

1. Value: Using the program as a talking point with realtors to add value to their clients.

1. Awareness: Making sure your entire team, including office staff, understands how the program works.

1. Visibility: Leveraging available marketing materials to leave with customers and realtors.

Listen in to discover practical ways to better leverage PTPConnects and maximize its impact on your business.

Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

US Franchise Business Owners

Description

Join host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource.

This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan and Gregory share insights into the origins of the program, the customer outreach process, and the range of services available—many of which are free.

Topics Covered:

• The origins of PTPConnects and how it has evolved into a comprehensive solution for homeowners.

• A breakdown of the services available, including which ones are free and how they add value for your customers.

• An inside look at the customer experience, from initial outreach to service setup, featuring a recorded customer call.

• The outreach process—how many times customers are contacted and what to expect.

• Key results from 2024, including program performance metrics such as attachment rates.

• Data security and compliance—what measures are in place to protect your customers’ information.

• What’s planned for 2025, including updates on PTPBucks and program enhancements.

Practical Takeaways for Your Business: We’ll also discuss practical ways you and your team can support PTPConnects and improve customer participation, such as:

1. Accuracy: Ensuring accurate client information is provided at booking.

1. Simplicity: Mentioning PTPConnects in a simple, effective way during inspections.

1. Value: Using the program as a talking point with realtors to add value to their clients.

1. Awareness: Making sure your entire team, including office staff, understands how the program works.

1. Visibility: Leveraging available marketing materials to leave with customers and realtors.

Listen in to discover practical ways to better leverage PTPConnects and maximize its impact on your business.

Click here to access PTPTV to view the video version of PTPPodcast:https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Description:

Host: Paul Ferguson, OH, Franchise Business Owner

Guest: Charles Furlough, CEO of Pillar To Post.

Curious about the new PTP Executive Model? This episode of PTPPodcast is your go-to resource for all the answers. Host Paul Ferguson, OH, sits down with CEO Charles Furlough to dive deep into this exciting new direction for Pillar To Post.

Paul doesn’t shy away from the big questions as he asks what’s on every Franchise Business Owner’s mind:

(i) What exactly is the Executive Model, and how does it work?

(ii) What are the key changes to franchise agreements? And is MY agreement affected?

(iii) What stays the same, and what’s new?

(iv) What type of new franchise business owner is a great fit for this model?

(v) How does the Executive Model impact existing Franchise Business Owners?

(vi) What impact is there when it comes time to sell my business?

(vii) How does the Executive Model impact the value of my business?

Charles also shares the reasoning behind this change and discusses how it positions the network for growth and long-term success. You’ll hear about the systems, tools, and training that come with the new model, and how they benefit both new and existing Franchise Business Owners.

Whether you’re a seasoned owner or just curious about what this means for the future of your business, this candid conversation is packed with insights and clarity. Tune in to hear how the Executive Model represents a commitment to building a thriving, future-ready network.

Don’t miss this episode—it’s essential listening for anyone invested in the success of their Pillar To Post franchise.

Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Join host, Deron Ellis, and guest, Stephanie Fisher, for an insightful discussion about The Path—the growth journey from being a single inspector to building a large, thriving business. They talk specifically about the Growth Plan, emphasizing that growth isn’t accidental; it requires thoughtful vision, planning, and commitment.

Stephanie shares how to develop a Growth Plan by identifying your WHY—your higher purpose—and translating it into actionable goals. They dive into practical elements of a business plan, such as conducting a competitor analysis to understand your market and creating an organizational chart to visualize the structure you need as your business expands.

Stephanie also discusses common roadblocks that hold people back, such as fear of change, lack of time, or uncertainty about where to start. She explains how she and other Regional Directors work with Franchise Business Owners to break their Growth Plans into manageable, actionable pieces. By focusing on one step at a time, they help business owners gain clarity, build confidence, and stay motivated to achieve their vision.

Learn how to collaborate with your Regional Director to create a business plan targeting specific areas for growth and actionable steps to achieve your goals. Watch this episode to maximize your partnership with your Regional Director and take your business to the next level!

Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

For those of you who prefer the audio version, here is the November 2024 All Franchise Business Owner RoundTable Recording.

Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Host Jay Gregg sits down with Jared Fenn to unpack the transformative potential of Market Ready Inspections (MRI), the next evolution of Pre-Listing Inspections designed to help realtors thrive in today’s competitive real estate market. As a pilot member for MRI, Jared shares his firsthand experiences, offering a clear strategy for how this service can position you as an indispensable partner to Listing Agents.

This isn’t just a renaming; it’s a new positioning that opens doors to deeper relationships with agents and new growth for your business. Jared highlights why MRI is a must-have service and how it can help agents close deals more effectively while standing out in the marketplace.

Buyer’s Consultation

Jared introduces the concept of The Buyer’s Consultation, outlining how this strategic approach not only addresses common objections from Listing Agents but also empowers them to be more successful. Learn how The Buyer’s Consultation dovetails seamlessly with MRI to deliver tangible value, build trust, and create confidence among agents.

Jared introduces Home Highlights, a feature like a CARFAX for the home, showcasing its role in providing added value and building trust with Listing Agents and their clients.

Marketing

In this podcast, Jared provides actionable insights into marketing MRI, including his proven scripts, pitch, and techniques for integrating it into a listing agenda. He discusses the critical role of Free Inspections in attracting and engaging Listing Agents, sharing his strategies for overcoming resistance and turning objections into opportunities.

Training Employee Inspectors

Jared explains how he trained his team to confidently perform walkthroughs, deliver value, and present Market Ready Inspections as essential to Listing Agents. He highlights the steps he took to ensure consistency and build trust, helping his team align with the MRI strategy for success.

If you’re looking to elevate your services and expand your impact with realtors, this episode is packed with strategies to help you make Market Ready Inspections a cornerstone of your business. Don’t miss this opportunity to learn how to make every Listing Agent conversation count!

Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn