Abbas Mahmud takes us behind the scenes of the Belgian railway’s innovation lab where customer complaints become tomorrow's breakthroughs.

Is language really a barrier when working in Belgium’s multilingual government ecosystem? In this episode, we sit down with Sandrine Daoud, a French-speaking advisor and spokesperson in a Flemish-speaking federal cabinet, to explore how collaboration and curiosity can bridge linguistic divides.

Alixe and Evert delve into the world of digital inclusion with Daan Neels from the Flemish government's Department of Work and Social Economy. Discover the intricacies of the Digibanken project, learn about the structure of the working groups, and explore the challenges and benefits of creating open communication and collaboration within public services. From handling elections and politics to fostering a supportive environment for public servants, this episode provides valuable insights into enhancing the quality of public services in Belgium.

Ever dreamed of a less hierarchical structure within government? Impossible?! One federal institution is trying it out for an entire department! Want to know why and how? In this episode of the Public Service Adventure podcast, Quentin Swillens tells us about this exciting adventure!

Welcome to the Public Service Adventure Podcast, where we travel through the land of complicated processes, obscure acronyms and invisible accountability!