PwC Luxembourg TechTalk

Very often, we hear on the news about a cyber-attack, where malicious hackers worked to disable a security system to either take it down or to steal information, usually to get a ransom.

But hacking isn't only about illegal activities. In this episode of TechTalk, Luis and I talk with Simon Petitjean, Offensive Security & Red Team Leader at PwC Luxembourg, about "the good type of hacking" - the ethical one. And who's better placed to tell us about it than an ethical hacker himself?

The term "Process Mining" was first coined in a research proposal written by the Dutch computer scientist Wil van der Aalst, known as the Godfather of Process mining. This is how this new field of research began, emerging under the umbrella of techniques related to data science and process science at the Eindhoven University in 1999.

In this episode of TechTalk, we invited Maxime Hennau, Advisory Senior Manager at PwC Luxembourg, to explain to us, in layman's terms, what process mining is.

The procurement function is currently changing, like most if not all business functions and operations, due to digital technology. Organisations are looking for solutions to advance procurement, which, among others, translates into cost savings and risk mitigation, while improving the employee and user experience with new digital tools. However, when betting on this transformation, there are challenges to face too.

In this episode of TechTalk, we talk about the digitalisation of procurement with Yoliana Bayona, Advisory Services Director, and Frédéric Chapelle, Partner at PwC Luxembourg.

In the last episode of Season 4, get to know TechTalk's team a little better. They have inverted their roles from interviewers to interviewees and accepted the challenge to answer some of the intriguing questions we have asked our newly promoted partners a while ago. Give it a listen and see you back in September!

Every two years, we put together with the Institut Luxembourgeois des Administrateurs (ILA) the ILA/PwC Fund Survey to assess the governance trends. For those who participated in the survey, cybersecurity remains the main area of risk. Current times require boards to be more and more aware of security issues and reflect on, for instance, the risk of reading emails in public areas or sending confidential data in an unprotected format.

In this episode of TechTalk, we speak with Koen Maris, Cybersecurity Leader and Mike Delano, PwC Luxembourg Partner and ILA Fund Committee Chairman, about the results of the survey and the boardroom approach to cybersecurity matters.

We've all had some bad experiences as customers: waiting on hold for far too long, being bounced from one agent to another and another, looking for information on the website only to be left without an answer… The examples go on and on. That's why Customer Transformation - or customer-driven business transformation - is key.

In this episode of TechTalk, Patrice Passé-Coutrin, Director Technology Consulting, tells us how to deliver a great customer-centric experience that drives business growth too.

Social media manager, Blogger, App Designer, Cloud Services Specialist, Big Data Analyst...these jobs barely existed 10 years ago. What's coming next? A smart design home manager, algorithm bias auditor and cyber calamity forecaster, just to name a few. It's clear by now that the traditional path of getting a degree and finding a job for life no longer applies. It's not only a generational and cultural phenomenon; technology is constantly evolving and hand in hand with it goes the evolution or the job market. This calls for people to continuously learn new abilities, be upskilled and get ready for the future.

In this episode of TechTalk, we talk with Christopher Rossa, Emerging Technologies Strategist at PwC Luxembourg, about the skills for a digital world and what the future holds.

The concept of the Experience Economy was first used by B. Joseph Pine II and James H. Gilmore in an article in 1998. While it has been around for a while, it is in the last five years that customer centricity and "everything UX" have seen a true takeoff. While few can challenge the fact that good design centered in the user/customer supports successful innovation, does it also support operational efficiency? How can design, sometimes considered a "nonessential matter" in business, support growth?

In today's digital sphere, competition is fierce and people are constantly receiving information from every front. So, how can your organisation reach its audience more efficiently? Using corporate digital channels such as social media or a blog is a good way to go, but it's not enough. You need an army of allies with the right networks to help you spread the message.

In this episode of TechTalk, Yasmine Meziane, who manages PwC Luxembourg's Digital Employee Advocacy programme, tells us what employee advocacy is and how to implement such an initiative within your organisation.

An increasing number of businesses are turning to the cloud to save costs and drive efficiencies, a trend reinforced by the COVID-19 pandemic. In this episode of TechTalk, we speak with Stéphane Zema, Technology Director at PwC Luxembourg about why businesses should move to the cloud and what's the best way to go about it.