Quick Wins is a series of short episodes from the When It Hits the Fan team to help you navigate your own personal PR.

In this episode, David Yelland and Simon Lewis discuss the power of an apology. Professional - and personal - relationships are based on being able to say sorry at the right time. So how do you mark sure yours hits the mark? Do it before the sun goes down, do it the hard way and always mean it.

Producer: Eve Streeter