Reach Your Do Point®

"Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." – Dan Turchin 

In this engaging conversation, Dan Turchin, CEO of PeopleReign, and Roy Atkinson explore the evolving relationship between humans and machines, specifically in the context of AI. They discuss the importance of finding a Do Point® where the drive to create and improve becomes irresistible. The dialogue emphasizes the need for a human-centered relationship between people and technology, advocating for a workplace where AI augments human capabilities rather than replacing them. They also delve into the significance of diversity in AI development, the ethical implications of AI interactions, and the cultural guardrails necessary to ensure responsible AI use.

In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere department, and how creating a culture of Amazement can lead to lasting customer loyalty.

Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor

Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.

This episode picks up the conversation where we left off in Part 1, discussing cyber risk.

COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.
ITIL® is a registered trademark of PeopleCert. All rights reserved.

Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT Assessor

Mark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.

COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.
ITIL® is a registered trademark of PeopleCert. All rights reserved.

Pam Wyess works with new and seasoned managers who want to learn how to make the role of ‘leader’ easier. Passionate about leadership and connection, she shares simple ways to enhance leaders’ mental fitness and agility so they can consistently do their best work with less overwhelm and more satisfaction

In addition to her background as a police dispatcher, police officer, sergeant, and lieutenant, she’s earned degrees in Communication and Administration, and holds several coaching and training certifications. Hailing from the Mitten State, she’s a fan of the Detroit Tigers, all dogs, and trips to Dairy Queen.
You can learn more about her at www.workplaceresults.com or at www.10-4Solution.com.

Drawing on 12 years of experience in software development and database architecture, David V. Sanker, Ph.D. works with clients to build strong patent portfolios in a variety of areas, including artificial intelligence (AI), machine learning, natural language processing, data visualization software, large-scale database architecture and storage infrastructure, data analytics software, and touch screen technology. As AI tools have become widely available, inventions that use AI have become an increasing portions of his work, including inventions in industrial automation and life sciences.
To address the heightened “patent subject matter eligibility” requirements applied to software patents, David has developed expertise in this area. David delivered a presentation on this topic at the Berkeley/Stanford Advanced Patent Law Institute in 2020 and has a forthcoming article on the topic in March 2021.
Although David’s current work is focused on building patent portfolios, he spent the first five years of his legal career in patent litigation, in cases before the US International Trade Commission (USITC), the US Federal Circuit, and in federal district courts. This background in litigation provides valuable insight for building strong patent portfolios.
Prior to his career in law, David earned a Ph.D. in mathematics, worked as a software engineer developing large-scale data processing applications, and was an assistant professor of mathematics at Holy Names College. He gained notoriety in 1978 by memorizing pi to 10,000 digits.

As the owner of E-WRITE (http://www.ewriteonline.com) since 1996, Leslie O’Flahavan has been writing content and teaching customized writing courses for Fortune 500 companies, government agencies, and non-profit organizations. As a result of her work, E-WRITE clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk. Learn how she went from creative writer to business owner, trainer, and speaker on this episode.

Roy's guest is Rick DeBruhl, an award-winning network television broadcaster with a master’s degree in Media Management. Rick has spent much of the last 30 years covering auto racing for TV networks like ESPN, ABC and NBC including events like the Indy 500, and since 2003 has been the recognizable voice and face of Barrett-Jackson Collector Car Auctions. He has Interviewed presidents, rock stars and thousands of others, and spent nearly a decade as a consumer reporter and advocate.

He is the author of two books:
"Communicating at the Right Speed: 52 Ways to Fix Your Professional Communication Troubles" and "The Insider's Guide to Media Training: 99 Tips to Survive Your Interview in the Digital Age."

Episode 0 is a short introduction to the topic and explains a little about why it caught my interest. We think it will catch yours, too.