Join Adam Parks on the Receivables Podcast as he hosts Jodie Bedoya, founder of eMatrix Training. Learn how eMatrix is transforming debt collection training with short, impactful videos designed for younger generations. Explore key topics like managing vulnerability in recovery conversations, enhancing collector retention, and improving compliance through innovative methods. Subscribe now and leave a review to share your thoughts on this game-changing episode. Visit eMatrix Training for more insights!

Frequently Asked Questions About Modernizing Debt Collection Training
Q: What is modern debt collection training?
A: It involves innovative methods like short-form videos, empathy workshops, and pre-hire engagement to improve collector retention and consumer interactions.
Q: How does empathy improve debt recovery?
A: Empathy builds trust and reduces stress during sensitive conversations, fostering better outcomes for both parties.
Q: How can short-form videos enhance compliance training?
A: By presenting policies in engaging, digestible formats, these videos improve retention and reduce training fatigue.

Supplementary Resources
Related Episodes: Watch the full episode on YouTube
Blog Post: The Role of Empathy in Debt Recovery
eMatrix Training Website: Visit Here

Join the Conversation!
What tools have you found most effective in improving collector retention and training? Share your thoughts in the comments below or connect with us on LinkedIn and YouTube. Don’t forget to subscribe to the Receivables Podcast newsletter for more actionable insights!

Ready to Modernize Your Training?
Listen to the full episode of the Receivables Podcast and discover how Jodie Bedoya and eMatrix Training are transforming the industry. Click here to watch now!

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Adam Parks welcomes Andrew Roskam, President of eAcctcorp International, to explore strategies for small debt buyers. Learn proven networking techniques, tips for strategic growth, and how to navigate regulatory hurdles. Andrew shares his unique perspective as an RMAI board member, championing the voice of small debt buyers. Subscribe now and leave a review to help us bring you more industry-leading insights!

What You'll Learn:

• The importance of small debt buyer representation on the RMAI Board
• Key networking strategies for growth in the debt-buying industry
• How to navigate state-level regulations and compliance challenges
• Insights on leveraging technology for better portfolio management
• Why participation in trade associations like RMAI is vital for success

Key Moments:
0:00 - Intro: Adam Parks and Andrew Roskam
1:46 - Andrew’s journey into the receivables industry
6:00 - The role of small debt buyers in advocacy and legislation
12:06 - Building trustworthy relationships in debt buying
16:30 - Expanding geographically while managing risks
19:00 - Why active participation in industry associations matters

Frequently Asked Questions
Q: What are the challenges small debt buyers face in the receivables industry?
A: Small debt buyers often struggle with regulatory compliance, portfolio management, and access to inventory. Building reliable relationships and leveraging technology are critical.

Q: Why should I get involved with RMAI?
A: RMAI offers unparalleled opportunities for networking, advocacy, and professional growth, especially for small debt buyers navigating complex regulations.

Q: How can small debt buyers ensure compliance across multiple jurisdictions?
A: By staying updated on local regulations, hiring experts, and leveraging technology to manage documentation and compliance processes.

Links & Resources:
Podcast Website: ReceivablesPodcast.com
Guest’s Website: Acctcorp International, Inc.
Connect with Andrew on LinkedIn: Andrew Roskam’s Profile
Related Blog Post: https://receivablespodcast.com/blog

Get Involved:

• Like this video if you found it helpful!
• Drop your questions and thoughts in the comments below.
• Don’t forget to subscribe to stay updated with more industry insights.

#SmallDebtBuyerStrategies #RMAIBoard #DebtBuyingIndustry

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Tune in for a chat with the jolly guy from the North Pole (who alter egos as Chris Murphy at Debt Link) about BPOs, AI, and managing the busy season. Happy Holidays and Happy New Year!

Chris Murphy - www.linkedin.com/in/christopher-murphy-a9b0434/ 
Debt Link - www.debtlink.com

Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks!  

#Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #DebtRecovery

Adam Parks - www.linkedin.com/in/adamparks
Receivables Podcast - receivablespodcast.com 
Receivables Info - receivablesinfo.com

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - www.facebook.com/ReceivablesInfo/
LinkedIn - www.linkedin.com/company/receivables-info/

Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: https://receivablesinfo.com/contact/ 

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Tune in for a chat with Marian Sangalang, Vice President at The Bureaus, Inc. Marian shares experienced advice for managing big technology projects and the organizational change that comes with them. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks!  

#Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #DataSecurity #LatitudebyGenesys #DebtBuyer #DebtCollection #TheBureausInc

Marian Sangalang - https://www.linkedin.com/in/marian-sangalang-crcp-38b0b011/ 

The Bureaus, Inc. - https://thebureaus.com/ 

Latitude by Genesys - https://receivablesinfo.com/profile/latitude-by-genesys/ 

Adam Parks - https://www.linkedin.com/in/adamparks/

Receivables Podcast - https://receivablespodcast.com/  

Receivables Info - https://receivablesinfo.com/

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/
LinkedIn - https://www.linkedin.com/company/receivables-info/


Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: https://receivablesinfo.com/contact/ 

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Tune in for a chat with Debra Ciskey, Senior Compliance Advisor at ARM Compliance Business Solutions, about the challenges and questions collection agencies have when diversifying into new products. Debra and Adam talk about why diversification is important, how different types of companies view diversification, economies of scale vs. economies of scope, and challenges of debt collection company diversification. 

Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks!  

Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. 

#Receivables #ReceivablesManagement #ReceivablesPodcast #AccountsReceivable #ARMindustry #DebtCollection

Debra Ciskey - www.linkedin.com/in/debra-ciskey-ifcce-ccco-crcp-923b64a/ 
ARM Compliance Business Solutions (ARMcbs) - armcbs.com
Related episodes with ARMcbs - receivablespodcast.com/videos/arm-compliance-business-solutions-sara-woggerman-talks-ai-from-a-compliance-perspective-ep-191/ 

Adam Parks - linkedin.com/in/adamparks
Receivables Podcast - receivablespodcast.com
Receivables Info - receivablesinfo.com

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - www.facebook.com/ReceivablesInfo
LinkedIn - www.linkedin.com/company/receivables-info

Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: receivablesinfo.com/contact

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Tune in for a chat with Lorenzo Alcantar, Director of Performance Management at The Bureaus, Inc., about the Rainmaker Assessment. Hear about the purpose and benefits of using the test including team and vendor management, filling positions with the right person, and more. If you’re looking for inspiration on motivating people, improving your organization, and retaining talent, this episode is for you. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks!  

To learn more about the Rainmaker Assessment, click here: https://www.therainmakergroupinc.com/assess 

Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. 

#Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #HR #VendorManagement #BusinessInsights #DebtCollection

Lorenzo Alcantar - https://www.linkedin.com/in/lorenzo-alcantar-454a1831/ 
The Bureaus, Inc. - https://thebureaus.com/ 

Adam Parks - https://www.linkedin.com/in/adamparks/
Receivables Podcast - https://receivablespodcast.com/  
Receivables Info - https://receivablesinfo.com/

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/
LinkedIn - https://www.linkedin.com/company/receivables-info/

Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: https://receivablesinfo.com/contact/ 

Youtube Link: https://youtu.be/x3iA_JPtw_Q

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Tune in for a chat with Dan Parks, EVP at Yrefy, LLC, about federal student loan options, insights on refinancing, repayment challenges for private student loans, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks!  

Want to hear more on student loans? Watch these previous episodes: 

Yrefy | Dan Parks provides insights on defaulted private student loans, loan forgiveness | Ep 177 - 

https://receivablespodcast.com/videos/yrefy-dan-parks-provides-insights-on-defaulted-private-student-loans-loan-forgiveness-ep-177/

TransUnion | Dan Simmons on the State of the Receivables Economy 2024 | Ep 184 - 

https://receivablespodcast.com/videos/transunion-dan-simmons-on-the-state-of-the-receivables-economy-2024-ep-184/  

Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. 

#Receivables #ReceivablesManagement #AccountsReceivable #StudentLoans #Yrefy


Dan Parks - https://www.linkedin.com/in/djparks4726/ 
Yrefy, LLC - https://www.linkedin.com/company/yrefy-llc/ 

Adam Parks - https://www.linkedin.com/in/adamparks/
Receivables Podcast - https://receivablespodcast.com/  
Receivables Info - https://receivablesinfo.com/

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/
LinkedIn - https://www.linkedin.com/company/receivables-info/

Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: https://receivablesinfo.com/contact/ 

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Cybersecurity is the biggest threat for businesses today. Thankfully, there are resources to help. The ACA Cybersecurity Collective connects cybersecurity qualified individuals with information security experts to protect your collection agency operations. 

Tune in for a chat with a few of those experts: Sameer Maini, CIO at State Collection Service, Inc. & CEO at CollaborationRoom.ai; Jonathan Goldberger, SVP - Security Practice & Strategic Sales at TPx; and Chanh Nguyen, Owner/Principal at Business Integration Services, Inc. 

The Cybersecurity Collective provides a private forum for members to ask (and answer) questions about cybersecurity and how to protect your business. When you join, you’ll get access to an invite-only LinkedIn Group, quarterly Zoom webinars on burning cybersecurity topics, and more. 

Learn more and join here: https://www.acainternational.org/compliance/cybersecurity-collective/ 

By the way, did you know October is National Cybersecurity Awareness Month 🔐and International Computer Security Day is on November 30? Seems to us like a great time to have this discussion with your team. Learn more with this week’s #ReceivablesPodcast, hosted by Adam Parks!  

Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. 

#Receivables #ReceivablesManagement #AccountsReceivable #ARMindustry #Cybersecurity


Adam Parks - https://www.linkedin.com/in/adamparks/
Receivables Podcast - https://receivablespodcast.com/  
Receivables Info - https://receivablesinfo.com/

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/
LinkedIn - https://www.linkedin.com/company/receivables-info/

Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: https://receivablesinfo.com/contact/ 

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Tune in for a chat with Mike Becker, the new Executive Director of Receivables Management Association International. Mike talks about participation in the advocacy and education process in Washington D.C., building relationships with legislators and regulators, empowering organizations, RMAI certification, the upcoming national election, the importance of membership engagement in #RMAI, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks!  

Mike Becker - https://www.linkedin.com/in/beckermike/ 
Receivables Management Association International (RMAI) - https://rmaintl.org/ 

Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. 

#Receivables #ReceivablesManagement #AccountsReceivable #DebtCollection #RMAI2025

Adam Parks - https://www.linkedin.com/in/adamparks/
Receivables Podcast - https://receivablespodcast.com/  
Receivables Info - https://receivablesinfo.com/

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - https://www.facebook.com/ReceivablesInfo/
LinkedIn - https://www.linkedin.com/company/receivables-info/

Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: https://receivablesinfo.com/contact/ 

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Tune in for a chat with Mitchell Williamson, Of Counsel at Barron & Newburger, P.C., about lessons learned in the world of legal collections. Mitch shares examples from his extensive experience in the industry about lawsuits, settlements, defense litigation, reputation protection, and more. Learn more with this episode of #ReceivablesPodcast, hosted by Adam Parks!  

Mitch Williamson - www.linkedin.com/in/mitch-williamson-bb89b520/ 
Barron & Newburger, P.C. - bn-lawyers.com/ 

Subscribe to Receivables Info and don’t miss an episode as we sit down with accounts receivable industry notables to discuss topics, trends, and emerging issues that are important today. 

#Receivables #ReceivablesManagement #AccountsReceivable #CreditorsRights

Adam Parks - www.linkedin.com/in/adamparks/
Receivables Podcast - receivablespodcast.com/  
Receivables Info - receivablesinfo.com/

Stay current with industry news by liking and subscribing to Receivables Info on Social Media! Facebook - www.facebook.com/ReceivablesInfo/
LinkedIn - www.linkedin.com/company/receivables-info/

Have an idea for an episode or want to appear on a Receivables Podcast? Get in touch: receivablespodcast.com/contact-us/  

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube