Receivables Podcast | Discussions About Debt Collection

Recovery has always been a numbers game. But what happens when the numbers start moving in opposite directions?

Delinquencies are climbing, recovery rates are slipping. And across the industry, creditors are being forced to rethink how they approach collections, litigation, and legal recovery operations.

Adam Parks welcomes Will Weidman of Convoke for a mid-year pulse check on the recovery landscape, exploring why legal channels are gaining momentum, how litigation networks are evolving, and what creditors need to know about managing the growing complexity behind legal collections.

Listen now for practical insights on collections litigation, recovery management systems, and the future of data-driven recovery strategies.

Podcast Overview:
https://receivablespodcast.com/videos/collections-litigation-will-convoke

Convoke Website:
https://www.convoke.ai/

Convoke LinkedIn:
https://www.linkedin.com/company/convoke-inc/

Will Weidman LinkedIn:
https://www.linkedin.com/in/william-weidman-a855215

collections litigation,
legal collections,
recovery management system,
legal network management,
recovery analytics

#CollectionsLitigation #WillWeidman #LegalCollections #RecoveryAnalytics #DebtCollection

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is AI in debt collection replacing people or helping build better collectors?

Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks to break down Agent Assist, coaching, compliance, and the human side of receivables management. This episode explores why technology improves efficiency, but leadership, culture, and people still drive performance.

Listen now and subscribe for more conversations on people-powered AI solutions for debt collection.

Podcast website:
https://receivablespodcast.com/videos/human-side-debt-collection-brandon-lane

First Credit Services, Inc. website:
https://www.firstcreditonline.com/

Brandon Lane LinkedIn:
https://www.linkedin.com/in/brandon-lane-59166ba/

First Credit Services, Inc. LinkedIn:
https://www.linkedin.com/company/first-credit-services/

AI in debt collection,
Brandon Lane,
First Credit Services,
agent assist,
receivables management,
debt collection technology,
collection agency leadership,
BPO collections,
customer experience,
compliance coaching

#AIinDebtCollection #BrandonLane #ReceivablesManagement

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigation, and consumer engagement.

From pro se litigants and AI hallucinations to bots, regulatory concerns, and the future of consumer communication, Leslie shares what receivables leaders should be watching as AI becomes part of both sides of the conversation.

Listen now and subscribe for more conversations shaping the future of debt collections.

Podcast overview: https://receivablespodcast.com/videos/consumer-ai-debt-collection-bender

Eversheds Sutherland Website: https://www.eversheds-sutherland.com/en/united-states

Leslie Bender LinkedIn: https://www.linkedin.com/in/lescbender/

consumer AI in receivables, 
consumer bots and debt collectors, 
AI-generated consumer complaints, 
pro se debt collection litigation, 
consumer bot authentication risk, 
collections call center AI risk, 
AI and consumer financial protection, 
debt collection compliance, 
receivables management, 
consumer finance compliance

#consumeraiinreceivables #lesliebender #debtcollectioncompliance

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How is machine learning in debt collection changing the future of consumer engagement?

In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication, consumer behavior shifts, LLMs, bot-to-bot interactions, and the growing role of AI across debt settlement, servicing, and compliance workflows.

Listen now and subscribe for more conversations shaping the future of collections and consumer engagement.
 
Podcast Overview:
https://receivablespodcast.com/videos/machine-learning-debt-collection-ohad-samet

TrueAccord Website:
https://www.trueaccord.com/

TrueML Website:
https://trueml.co/

Ohad Samet LinkedIn:
https://www.linkedin.com/in/osamet/

machine learning in debt collection,
consumer engagement in receivables management,
reinforcement learning in collections,
AI-powered collections decision engine,
digital debt collection strategy

#AIDebtCollection #OhadSamet #ReceivablesManagement

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is AI really changing the future of global BPO strategy for collections?

In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while balancing compliance, customer experience, and evolving FTC concerns around offshore servicing.

If you work in collections, debt buying, or financial services operations, this conversation delivers practical perspectives on where the industry is heading next.

Listen now and explore more conversations shaping the future of receivables management.

Podcast Overview:
https://receivablespodcast.com/videos/global-bpo-strategy-collections-sahoo

Connect BPS Website:
https://www.connectbps.com/

Saket Sahoo LinkedIn:
https://www.linkedin.com/in/saketsahoo/


global BPO strategy for collections,
AI-enabled debt collection operations,
offshore collections operating model,
future of receivables outsourcing,
empathetic customer experience in collections,
AI Copilot tools for collectors,
best practices for offshore collections,
how FTC regulations affect offshore collections

#GlobalBPOStrategy #SaketSahoo #DebtCollectionOperations #BPOOperations #OffshoreOperations

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Can a digital first collections strategy improve recovery while keeping the human touch?

Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels.

If you're modernizing agency operations, this conversation offers practical insight. Listen now and explore more episodes at ReceivablesPodcast.com.

Podcast Website:
https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkle

Guest Website:
https://www.shepherdoutsourcing.com/

Guest LinkedIn:
https://www.linkedin.com/in/jasonchinkle/

digital collections strategy,
omnichannel debt collection strategy,
data driven collections operations,
collection agency technology strategy,
crm systems for debt collection agencies,
modern debt collectors training,
receivables management strategy

#digitalfirstcollectionsstrategy #jasonhinkle #omnichannelcollections

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates?

In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report.

He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in receivables. If you lead operations, analytics, or portfolio performance, this is a process you can apply immediately.

Listen in and subscribe for more actionable receivables strategy at ReceivablesPodcast.com.

Podcast Website:
https://receivablespodcast.com/videos/how-test-new-data-vendors-matharu

Guest Website:
https://www.tecsg.com/

Guest LinkedIn:
https://www.linkedin.com/in/prince-matharu-ab5896170/

how to test new data vendors in debt collection,
data experimentation framework in collections,
multi vendor data strategy for receivables,
measure contact rate improvement in collections,
data as competitive advantage in receivables

#howtotestnewdatavendorsindebtcollection
#princematharu
#dataexperimentationframeworkincollections

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?

In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context.

Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collections interactions, improving collector efficiency, and balancing automation and compliance in collections.

This episode is especially relevant for agencies and leaders evaluating next-gen collections technology that must perform reliably in production.

Podcast Website:
https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastava

Guest Website:
https://www.vodex.ai/

Guest LinkedIn:
https://www.linkedin.com/in/anshul-shrivastava/

ai context orchestration for collections,
unified communication systems for receivables,
ai driven collections operating model,
cross channel consumer communication strategy,
collections compliance technology

#aicontextorchestration #anshulshrivastava #collectionstechnology

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are administrative cost reviews for collection agencies quietly draining your margins?

In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management.

They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability without disrupting day-to-day operations.

If you’re responsible for renewals, compliance, or P&L oversight, this is a conversation you don’t want to miss.

Podcast Website:
https://receivablespodcast.com/videos/administrative-cost-reviews-collection-agencies

Guest Website:
https://castlewiseinsurance.com/

🔗 Tom York on LinkedIn:
https://www.linkedin.com/in/thomasyork/

🔗 Jason Davis on LinkedIn:
https://www.linkedin.com/in/jasonpdavis1/

administrative cost reviews for collection agencies,
insurance coverage gaps in collections,
licensing and bonding cost optimization,
renewal risk in receivables management,
operational risk from autopilot renewals

#administrativecostreviews #tomyork #collectionagencycompliance

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk?

In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional.

They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, and compliance.

If payment processing feels “set it and forget it,” this conversation will change that.

Podcast Website:
https://receivablespodcast.com/videos/payment-rails-receivables-management

Guest Website:
https://myelitebusiness.com/

Chris Compton LinkedIn:
https://www.linkedin.com/in/chris-compton-mba-05146620/

Anthony Faldetta LinkedIn:
https://www.linkedin.com/in/anthony-faldetta/

payment rails in receivables management,
compliant payment processing in collections,
merchant services for debt collectors,
payment processor redundancy,
collections compliance.

#paymentrailsinreceivablesmanagement #chriscompton #collectionagencycompliance

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube