On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss ways park leaders can recalibrate their careers amidst the pandemic.

In this Covid-19 era, customer service has suffered across multiple industries such as national and state parks. Despite new efforts to attract tourists, limited staff, restricted hours, and dwindling attendance have combined to hinder performance across multiple locations.

Yet, as Phil explains in this episode, while disruptions increase during desperate times, so should the adaptive innovations. If organizations want to expand their reach, they must consider new approaches to providing value and service.

Accordingly, in the weeks ahead, Phil and I will break down how we can professionally mature in today's hostile working environment. While the roadmaps may vary, forward progress will come as long we know our goals, celebrate victories, and learn from our mistakes. It's just a matter of time.

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