The ecommerce world has gone through many evolutions, but there are certain industries that still remain woefully in the analog world. Healthcare is one of them, but Eric Kinariwala, CEO of Capsule, says that won’t be the case for long. Capsule has built an entirely new, digital-first way to make better decisions surrounding your health, and Eric says that was just the first step. Hear what’s next on this episode. 

Tune in to learn:

• What does it take to change healthcare? (4:00)
• Why has it taken so long to solve the problems in the pharmacy industry? (10:00)
• What does the future of pharmacies look like? (15:00)
• How to think about positioning a brand to be experiential (20:00)
• Where will automation play a role and how will humans blend with technology? (23:00)

Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Learn more at http://www.salesforce.com/commerce 

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