This episode builds on the information covered in episode 037 in which I shared some role plays. If you haven't already listened to that episode, I encourage you to go back and give it a listen after you hear this episode. This week I share insights from two intervention trainings in which teams have absorbed too much negativity from coworkers and customers (the people they serve). They need a way out of the conflict, both internal and external, and I provided specific action plans and dialogues to assist them.
It was such a relief to get the truth about the conflict out in the open and know that I was there with tools that could help immediately, people got emotional. One said, "Finally, I can see the light at the end of the tunnel again."
In addition to listening to this episode, you can email me through my website, relatableleader.com, and request a PDF of my conversation tool, "Discussion Skills for Quality Interactions", in which you gain skills to demonstrate respectful and direct honesty, and well as inspire discovery about others.
If you need to see the light again, be sure to listen to this episode and subscribe to the podcast for upcoming episodes! For those of you who have been listening from the beginning, thanks for hanging in there with me as I took a podcasting break to deal with a death in the family. It feels good to be back in front of the mic today connecting with YOU!
I coach supervisors, managers, and front line employees who want to work in their highest potential. As a trainer who trains trainers, I also invite you to subscribe if you are developing your professional training career.
Does your role include responsibility for employee performance discussions? If so, those conversations just go a lot easier for you! Send in your email request for the Performance Management Worksheet, a discussion tool that organizes all the key points of these important conversations. Go to my website to request this tool and make those leadership conversations easier and with more credibility:
http://www.relatableleader.com/
My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.
If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, I encourage you to give them my book, From Average Student to Academic Rock Star! This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book. Check it out on Amazon!
From Average Student to Academic Rock Star!
If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia
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