Have you ever had one of those days when you had a clear plan to get a lot of work done, and before you even got to your desk or work station, multiple people approached you to get their needs met? Welcome to leadership!

Being able to distinguish between personal needs and practical needs is an important skill. In Episode 31, co-trainer Shawn and I addressed the Key Principles for meeting personal needs. If you haven't listened to that episode yet, be sure to give it a listen after hearing this episode. 

In this episode you hear several employees who communicate their personal and practical needs. This is your opportunity to practice listening for the two types of needs and recognizing when some needs fit in both categories. 

This week focus on:

1. Listening specifically to the needs your coworkers express.

2. Identify their needs as either personal or practical - or both. 

3. Use the techniques explained in Episode 31 to meet personal needs. 

4. Recognize your skill level for meeting both types of needs and contact me if you think one-on-one coaching or Communicating for Leadership Success would benefit you in your leadership role. If you aren't yet in a leadership role, but hope to be someday, now is the time to prepare through training. 

My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, I encourage you to give them my book, From Average Student to Academic Rock Star! This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

For additional information and tools to support your success, go to my website:

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching Sessions with Catherine!

Purchase Books, Subscribe to Blog, Stay Connected!   

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

https://www.facebook.com/catherinegoggiabutte

Yes, it's great to have an agenda, stick to planned time frames, make sure decision-makers are in the room, and be clear about who owns next actions. But even if you do all those things, it doesn't mean people won't be bored out of their minds wishing they didn't have to come to another one of your meetings. 

There are specific actions you can take to engage adult learners. Yes, you'll have to get a bit uncomfortable and try some new methods, but with practice you can improve your facilitation skills in a short amount of time. 

Listen and hear my spin on the 10 standard tips for engaging adult learners. It's time to take your meetings and trainings to the next level and this episode will help you. 

For more detailed training and expanded tools, you can contact me through my website and request the Facilitating with Impact webinar with me:

http://www.relatableleader.com/

Here's to effective facilitation!

My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, I encourage you to give them my book, From Average Student to Academic Rock Star! This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

For additional information and tools to support your success, go to my website:

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching Sessions with Catherine!

Purchase Books, Subscribe to Blog, Stay Connected!   

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

I've been training so much and talking so much about training, I'm "trainered" out. I have my outdoor cooking area on my mind and I'm excited about the holiday weekend, so I'm talking about my personal life in this episode. 

Last weekend for brunch I cooked calliflower and then mashed it with eggs and breadcrumbs to make patties (yes, I was substituting for potatoes). On top of the pattie was a think pork chop, and then I plated it with thinly sliced apples browned in the pork chop juices. We paired the meal with a nice champagne. 

That meal was the first one I cooked on a new gadget for my "kitchen" on the deck. I've been busy with work since Sunday when I cooked that meal, but I keep thinking about how eager I am for the long weekend and more cooking. 

I ordered the book, "The Wild Table", which has beautiful photographs, excellent writing, and recipes based on foraging. I've made elderberry ice cream and fur tip infused vodka. The ice cream was a big hit. People said the vodka tasted like drinking a Christmas tree. 

You may catch a mistake: I meant to say, "I marinade the salmon in sake for 24 hours," but I said saute - that wouldn't be good!

If you like your BBQ, this might be a fun episode to listen to - for a little change of pace. Next week I'll be back in trainer mode!

This week focus on your intentions when you write email. Consider the times when you hide behind email to avoid dealing with people face-to-face. Watch for times when your emotions hijack your writing skills. 

Listen and learn about ten common mistakes I've observed in work emails which can stir up low level to heated conflicts. 

My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, I encourage you to give them my book, From Average Student to Academic Rock Star! This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

For additional information and tools to support your success, go to my website:

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching Sessions with Catherine!

Purchase Books, Subscribe to Blog, Stay Connected!   

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

https://www.facebook.com/catherinegoggiabutte

Listen as my training participants role play 8 techniques for defusing tension: 

1. Thank the person

2. Use empathy 

3. Apologize appropriately without blame

4. Confirm understanding

5. Assure and establish accountability

6. Use selective agreement to build rapport

7. Set limits if needed

8. Close with forward-looking goodwill

I had a great group of about 30 participants in the Managing Difficult Conversations training I facilitated recently. They were good sports about letting me record them for the podcast! 

If you choose to rate the podcast and/or recommend it - THANK YOU!

I appreciate YOU!

I coach supervisors, managers, and front line employees who want to work in their highest potential. As a trainer who trains trainers, I also invite you to subscribe if you are developing your professional training career.

Does your role include responsibility for employee performance discussions? If so, those conversations just go a lot easier for you! Send in your email request for the Performance Management Worksheet, a discussion tool that organizes all the key points of these important conversations.

Get it here!

http://www.relatableleader.com/

My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, I encourage you to give them my book, From Average Student to Academic Rock Star! This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

For additional information and tools to support your success, go to my website:

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching Sessions with Catherine!

Purchase Books, Subscribe to Blog, Stay Connected!   

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

https://www.facebook.com/catherinegoggiabutte

I coach supervisors, managers, and front line employees who want

Does your role include responsibility for employee performance

Get it here!

http://www.relatableleader.com/

In this episode you get to hear my training partner, Shawn

Shawn and I are both certified trainers for Development

This week focus on:

1. Taking good care of coworker self-esteem.

2. Make the emotional effort to demonstrate understanding of

3. Encourage involvement by asking open-ended questions to spur

4. Appropriate sharing of thoughts and feelings to build trust

5. Provide support without removing responsibility - be there

My focus is training front line employees, supervisors, and

If you know anyone getting ready to start college, or even at a

If you use a technique from the podcast or find any information

For additional information and tools to support your success, go

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching

Purchase Books, Subscribe to Blog, Stay

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

This week focus on:

1. Get proximate to the issue

2. Change your narrative

3. Stay hopeful

4. Commit to doing the right thing

On April 19, 2016, Bryan Stevenson, the author of Just Mercy, spoke at Laxson

This presesentation was simulcast to Redding and Grass Valley,

I am not an affiliate of Bryan Stevenson or his book, Just

From the program notes: "Bryan Stevenson is the founder and

The closing music for this podcast is from the MTV Unplugged

My focus is training front line employees, supervisors, and

If you know anyone getting ready to start college, or even at a

If you use a technique from the podcast or find any information

For additional information and tools to support your success, go

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching

Purchase Books, Subscribe to Blog, Stay

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

I coach supervisors, managers, and front line employees who want to work in their highest potential. As a trainer who trains trainers, I also invite you to subscribe if you are developing your professional training career.

FREE DISCUSSION TEMPLATE: Does your role include responsibility for employee performance discussions? If so, those conversations just got a lot easier for you! Send in your email request for the Performance Management Worksheet, a discussion tool that organizes all the key points of these important conversations.

Get it here!> http://www.relatableleader.com/

This week's episode includes:

- A simple prank that went wrong.

- Giving and receiving instructions - someone needs to feedback agreement and plan for next steps. Make sure the person(s) doing the work are actively engagement in the conversation.

- A LinkedIn post asking why LEAN implementations fail

- Quotes from 10 Women In Business - Wisdom Share

Other resources mentioned in this episode:

Supervisor Daily Check List: Email your request here>http://www.relatableleader.com/

My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

Would you like to schedule individual coaching with Catherine? 

I'd be delighted to work with you to enhance your leadership skills!

Please email me and we can establish your goals and coaching schedule: 

http://www.relatableleader.com/

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way, may I encourage you to give them my book, From Average Student to Academic Rock Star? This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

Get the Paperback! From Average Student to Academic Rock Star!

Hello leaders! I coach supervisors, managers, and front line employees who want to work in their highest potential. As a trainer who trains trainers, I also invite you to subscribe if you are developing your professional training career.

I recently coached an employee who is struggling in his supervisor role. Listen to this week's episodes to gain insights into that coaching session and follow through on the action assignments I requested of that employee. 

What would your perfect day at work look like? 

What is the difference between being expressive and being an effective communicator in a leadership role? 

What is the difference between leadership and supervision? 

Listen to hear the Employee Feedback FACT or MYTH exercise I facilitate as part of the High-Impact Feedback and Listening training. It's fun - how many will you get correct? 

FOR A PDF OF THE EMPLOYEE FEEDBACK STATEMENTS AND ANSWERS, GO TO RELATABLELEADER.COM AND EMAIL ME A REQUEST - I'M HAPPY TO SEND IT TO YOU!

My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way,  may I encourage you to give them my book, From Average Student to Academic Rock Star? This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

For additional information and tools to support your success, go to my website:

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching Sessions with Catherine!

Purchase Books, Subscribe to Blog, Stay Connected!   

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

https://www.facebook.com/catherinegoggiabutte

My focus is training front line employees, supervisors, and managers so they can reach their highest potential in their careers. I also train trainers who are launching their training careers or who have role responsibility for training employees within their organizations. 

Get the Performance Management Worksheet - your script for discussing performance gaps with employees - at 

http://www.relatableleader.com/

You can schedule individual coaching with me by sending me an email request from my website: RelatableLeader.com

In this week's episode: 

- Why is Work Load Management important? 

- What's on your plate? An activity to gain clarity about your tasks.

- How do you prioritize your tasks from the organizational point of view? 

- Set SMART goals that fit Key Performance Indicator guidelines! Got KPIs? 

I taught college level Business Communication and Employee Readiness courses for 15 years. Employees and students tell me my courses change their lives for the better, and my evaluations consistently rate me as an engaged and motivational speaker. I decided to produce a podcast in the effort to support a broader audience of people in higher levels of job satisfaction and productivity, as well as encourage people to find jobs for which they are a good fit.

If you know anyone getting ready to start college, or even at a crossroads in life trying to put things back together in a positive way,  may I encourage you to give them my book, From Average Student to Academic Rock Star? This is my foundational college orientation available on Amazon in paperback. Set up like a workbook with action steps, this information has helped thousands of people get their goals on track. Some readers are purchasing it as a gift, and then deciding to keep it for themselves because of the life lessons addressed in the book.  Check it out on Amazon!

From Average Student to Academic Rock Star!

If you use a technique from the podcast or find any information especially useful, please jump on over to my website at relatableleader.com and you can email me or post your feedback on twitter CatherineGoggia@goggia

For additional information and tools to support your success, go to my website:

http://www.relatableleader.com/

Advance your job skills: schedule Individual Coaching Sessions with Catherine!

Purchase Books, Subscribe to Blog, Stay Connected!   

Join our community on facebook! Like my business page:

https://www.facebook.com/interpersonalevolution/

and join our friends group:

https://www.facebook.com/catherinegoggiabutte