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Reputation management has become crucial for restaurants in the digital age, with online reviews significantly impacting success. Shereen Qumsieh, CEO of Akira, emphasizes leveraging AI and data analytics to gain deeper insights from customer feedback, enabling restaurants to identify trends, address issues quickly, and drive innovation. The future of reputation management involves conversational AI interfaces for instant insights, turning customer feedback into a valuable data asset that can improve operations and guest experiences.

AIRepManagement #RestaurantTech #CustomerInsights

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