In this episode, we have the opportunity to learn from Christian Meissner, a leading expert in credibility assessment and investigative interviewing. We uncover actionable strategies for assessing credibility, eliciting truthful information, and navigating resistance in high-impact conversations. From understanding the difference between knowledgeability and deception to practical techniques for building trust and rapport, every insight shared provides immense value for anyone looking to enhance their communication skills. Join us as we explore research-backed methods that empower us to ask stronger questions, listen more effectively, and uncover hidden value in all of our critical conversations.

Timestamps:

1. (00:00) - Michael Reddington introduces Christian Meissner.
2. (01:15) - Differentiating credibility from knowledgeability in conversation.
3. (04:23) - Key considerations for assessing someone's credibility.
4. (08:51) - Why verbal cues matter more than nonverbal cues for truthfulness.
5. (15:08) - Techniques to help others access and share truthful memories.
6. (23:29) - Strategies to reduce resistance and build cooperation.
7. (27:04) - Topic steering methods using summaries and self-disclosure.
8. (34:45) - Exploring the main motivations behind resistance.
9. (43:36) - Constructive confrontation: evocation and empathy in tough conversations.
10. (60:23) - Quick tips for building trust and rapport, and episode wrap-up.

Links and Resources:

1. Applied Cognition Lab – Department of Psychology, College of Liberal Arts & Sciences, Iowa State University
2. Christian A. Meissner | LinkedIn

Sponsor Links:

1. InQuasive: http://www.inquasive.com/
2. Humintell: Body Language - Reading People - Humintell
3. Enter Code INQUASIVE25 for 25% discount on your online training purchase.
4. International Association of Interviewers: Home (certifiedinterviewer.com)

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