Resilient Retail

In our final pre-season episode, Kristen and Steve Dennis sit down once more to discuss the 8 essentials of Remarkable Retail. Hear how your store can embrace these essentials to survive, and thrive, in the coming years.

Resilient Retail has a brand new show for Season 2: Real Life Retail with Steph La Posta of Common People Shop. Today, Kristen sits down with Steph to discuss her journey through retail, her plans for the season, and what makes Toronto such a special city to focus in on.

Get ready for Retail News and Trends! Kat Cole of Focus Brands and Halie LeSavage of Morning Brew are joining Resilient Retail once a week to discuss all things retail news and how small retailers can respond to current events to stay resilient.

Today on Resilient Retail, we're getting ~futuristic~. Sit down with Kristen and eCommerce expert Taylor Holiday for a deep dive into the blockchain, NFT's, the Metaverse, and how this digital future will impact physical retail.

Steve Dennis is a consultant, keynote speaker, author, and podcast host focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor. Steve's best-selling book-- "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption"--will be released in a completely revised and expanded 2nd edition this Spring. Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Today, we talk about the 6 major changes COVID-19 brought to the retail world, and what they mean for local small business owners.

Season 2 is coming on April 6th! Join Kristen LaFrance as we walk through the changes we'll see the season, some hints about guests (and hosts) you'll meet, and more.

Today, we’re closing out season one with a recap ...and holy moly it’s been a season. We’ll be walking through the six main themes of Resilient Retail and hear from some of our incredible guests this season. Embracing the uncomfortable, taking the in-store experience online, the rise of new fulfillment methods, holistic (omnichannel) commerce, leaning into community, and, of course, resiliency.

What happens when your entire supply chain can't produce your products? When demand outweighs your yearly supply in a mere 3 weeks? This is what happened to Juliana Di Simone and the team at tokyobike throughout the pandemic. tokyobike is an independent bicycle company founded in Japan, and growing rapidly throughout the US and Europe. Based on the concept of Tokyo Slow their bicycles are designed to explore the places we love and call home. Juliana walks us through the highly strategized ethos of their retail operations, how they unified their commerce across online and offline, and how the company is dealing with the overwhelming demand for their bikes this year.

Today, Kristen sits down with Kat Cole, COO and President of FOCUS Brands, the parent company to Auntie Anns, Cinnabon, Schlotzchky’s Carbell Ice cream, Mos and Mcalister’s Deli. So yeah, she knows retail. Kat tells the story about growing Hooters into a global business in her 20s, how brands can act local while thinking global, and how to deconstruct your brand to its core to make strategic pivots.

2020 has been a year and a half. And yet, Knix and KT by Knix, popular direct-to-consumer intimate apparel brands have found massive success through two highly strategic marketing plays: virtual styling and off-season warehouse sales. Today, join Kristen and Joanna Griffiths, founder and CEO of Knix as they dig into these COVID-friendly tactics, the awkwardness of bra shopping, and why it's more important than ever for brands to stand for something.