These podcasts, excerpted from an April 2018 webinar, focus on how to identify LTSS preferences, values, and needs of members from diverse cultural backgrounds. It addresses provision of services with cultural sensitivity and training the LTSS workforce in strategies to achieve cultural competence. Speakers share concrete strategies for effectively meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences.

These podcasts, excerpted from an April 2018 webinar, focus on how to identify LTSS preferences, values, and needs of members from diverse cultural backgrounds. It addresses provision of services with cultural sensitivity and training the LTSS workforce in strategies to achieve cultural competence. Speakers share concrete strategies for effectively meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences.

These podcasts, excerpted from a March 2018 webinar, describe the challenges participants with disabilities experience as they face care settings transitions and steps that providers can take to help empower participants to make informed decisions and improve care outcomes during these transitions. These discussions help health plans and health systems prepare for successful transitions using innovative approaches to improve the participant experience, increase the quality of care, and build relationships with local and community-based care settings. Presenters review strategies and resources to facilitate the development of a comprehensive transition plan and steps to ensure that the participant’s choices are addressed during implementation.

These podcasts, excerpted from May 2018, describe substance use disorder (SUD) screening tools, how to effectively diagnose SUD, and available treatment resources. Speakers also discuss the need for care coordination for older adults affected by SUD.

Carol Prudhomme - Consumer Perspective by Resources For Integrated Care

Ann Giazzoni - Supporting Older Adults, Caregivers, and their Families with Substance Use Disorders by Resources For Integrated Care

These podcasts, excerpted from a March 2018 webinar, explore the value of the interdisciplinary team (IDT) in supporting and empowering participants with disabilities. A strong IDT is necessary for providing care coordination that keeps the participant’s experience and concerns at the forefront of care delivery. These conversations include practical and functional approaches to developing, managing, and executing IDTs. These discussions examine a highly integrated provider and plan IDT, while also exploring strategies to build and support partnerships with local community-based practices. Presenters provide concrete and innovative strategies to improve the management and communication within the IDT, including meeting execution, agenda setting, and facilitating communication when in-person meetings are not practical. Refining or designing new IDT processes/procedures is a crucial step to improving the participant experience and promoting participant-centered care.

These podcasts, excerpted from an April 2018 webinar, focus on how to identify LTSS preferences, values, and needs of members from diverse cultural backgrounds. It addresses provision of services with cultural sensitivity and training the LTSS workforce in strategies to achieve cultural competence. Speakers share concrete strategies for effectively meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting their diverse cultural preferences.

These podcasts, excerpted from a March 2018 webinar, provide a background on the needs of adults with disabilities with complex or co-occurring behavioral health needs. These challenges range from highly variable to severe mental health issues, commonly co-occurring with substance use disorders or other functional limitations. These discussions include an introduction to the population and their experiences with mental illness, a summary of treatment options, and recovery and resilience. By understanding the participant perspective, providers can learn to deliver participant-centered care and empower participants to engage in their care experience. These conversations examine the innovative approach the Commonwealth Care Alliance (CCA) health plan developed to address the needs of its population. CCA partnered with a local community provider to create a structured living setting as an alternative to institutionalization. This is just one example of a flexible approach to care aimed at improving the accessibility, quality, and care experience for participants and providers.

These podcasts, excerpted from a March 2018 webinar, provide a background on the needs of adults with disabilities with complex or co-occurring behavioral health needs. These challenges range from highly variable to severe mental health issues, commonly co-occurring with substance use disorders or other functional limitations. These discussions include an introduction to the population and their experiences with mental illness, a summary of treatment options, and recovery and resilience. By understanding the participant perspective, providers can learn to deliver participant-centered care and empower participants to engage in their care experience. These conversations examine the innovative approach the Commonwealth Care Alliance (CCA) health plan developed to address the needs of its population. CCA partnered with a local community provider to create a structured living setting as an alternative to institutionalization. This is just one example of a flexible approach to care aimed at improving the accessibility, quality, and care experience for participants and providers.