Delighting customers doesn't require obsessing over every detail; the magic is actually in the unexpected. In this episode, Josh makes a case for the magic of being a little weird in ways your guests remember, talk about, and come back for more of.
Restaurant Marketing School is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.
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