Hear how investing in your restaurant’s neighbourhood can substantially boost your sales, hiring and retention.

Three lessons learned the hard way that can save you from making mistakes that will haunt you, plus a bonus tip that can become your mantra for surviving unanticipated events.

A great menu can increase your sales, boost your customer counts and deliver a higher average cheque. A menu that’s not well-thought-through will give you declining customer counts. This Episode will help you make the best choices.

Certain words and phrases are part of everyday speech for many of our staff, but they don’t belong in our guest interactions.

If you knew that Covid had been brought under control and you are opening to full seating tomorrow, what would you wish you had done?

When we drop the ball at the very beginning, what can we do better?

Domino’s daring marketing campaign had gained attention. While their new menu recipes were being applauded, they were quietly making another bold change by devoting 50% of Domino’s administrative personnel to the marketing and digitized and analytical work. Spoiler alert. It’s working very well.

A proud 50-year-old  business had grown into the world’s leading pizza delivery chain but was now watching its stock hit an all-time low of $3 a share. Customers didn’t like the taste of the sauce or the texture of the crust. Domino’s saw the urgency to improve their food quality and reputation. They made two radical decisions.

Here are tools you can add to your mission for powerful Customer Loyalty. Discover the golden gems that your POS system and software are already capturing. Add the basic knowledge of demographics and suggestions for off-the-shelf apps and you have the intel you need to create your own powerful strategy that will stabilize your existing guest loyalty and add new customers.

The story of how an out-of-control Management turnover rate led to a firm commitment of promoting only from our own front-line Team, and record retention rates for Management and Crew.