The story of how a period of turbulent Manager turnovers led to a surprising decision. We would start every person we hired on the front line and make this the driving feature of our management development program. This single change impacted every important aspect of our system from recruiting through training, service ratings, sales increases, staff satisfaction and guest appreciation.

Restaurant Rick created a proprietary format that produces more powerful result. Standard breakeven analysis tells you where you are but buried in the data is a simple set of tools that tell you where you can go. It will help you make better decisions on hiring, scheduling, compensation, marketing, site selection, equipment, design and borrowing.

Taking a hard look at your hiring practices. Focusing on attitude, passion and drive. Finding the exceptional people. Forming a core group who set the tone and attract more A players. How paying great people a higher wage than your competitors can save money and improve your cash flow.

Closer look at each demographic segment. The tools you need to identify your best guest demographic targets. How mirroring guest demographics in your hiring creates a loyal front-line team and rich source of future managers.

Why and how demographics are the key influences on human behaviour. Learn their impact on dining trends, choice of restaurants and guest service expectations. Knowledge to help you hire, train and retain the best people.

More accurate sales projections and wiser ad marketing cost choices. Discover the sales-building source that’s already within your operation.

Straight goods on the future of food service. Best ways to conserve funds and craft effective strategies for the new reality. Reliable sources of medical science facts, experts and safety practices for your team and guests.

From McDonald’s multi-market franchisee to fine dining restaurant ownership. Unique retention, local store marketing, and cost control programs. Dynamic food service operations skills. Valid for today’s challenges.