Retail Untangled

In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way. 

In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers. 

In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer. 

From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lean into this strategy will have more loyalty and buy-in from their employees.

From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.

Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overall customer experience. 

In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail marketing and customer engagement

In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii

They discuss where retailers are most commonly falling short in CX

In our final episode of the Shoptalk Fall series, Amie sits down with Sarah Engel, President of January Digital to discuss the changing customer expectations of brands across multiple channels, changing shopper demographics, and the essential role of customer loyalty and retention, among other challenges.

In this episode of Retail Untangled, recorded at Shoptalk Chicago, Amie talks to Kevin Laymoun, COO at Constructor.io about how to bridge the gap between customer expectation and experience.