Retention Based Practice™ with Dr. Jamie Richards

Is there a more confusing area of communication than results?

Is there an area that eats away at a doc's self-esteem more than results?

Is there a topic that confuses most docs more than results?

The concept of results and how they are communicated is responsible for much of the stress, strain and anxiety that plagues a chiropractors mind.

On today's episode of Life By Design For Chiropractors we discuss RESULTS. In the ins, the outs, the myths and more...

What We Covered

• Defining "results". What does it mean? What are the unique areas of that results encompass?
• What is the primary difference between results in a "second paradigm" chiropractic practice and a "third paradigm" practice?
• How does technique impact the results you are expecting?
• Results myths and how to communicate clearly to ensure your patient's understand what you want them to know.

Have you had enough?

1. The staff is annoying you and their workload is falling on your plate.
2. Patients just don't "get it" and you're beyond irritated with them.
3. Your partner or spouse doesn't understand your situation and why you're so stressed.
4. The bank won't give you the extra credit to make that practice change you know will make all the difference.

The endless list goes on and on... and guess what?

It always will.

That's the nature of being a business owner and entrepreneur. It comes with the job.

You may be wondering if you're cut out for leading a chiropractic practice and and rightfully so... it's an important question to answer!

On the flip side, once you've answered it and you're ready to move forward, the solution to your challenge doesn't come in reducing the amount of "stuff" you'll need to deal with (that never changes, it just becomes different stuff) it comes from handling that "stuff" better and easier.

On today's episode of Life By Design For Chiropractors I talk about exactly that... How to Be More Resilient in Practice.

What I Covered

• How being more resilient directly makes you more profitable.
• An extended and unbroken rant on the state of chiropractors today... much of which comes down to this lack of resiliency in practice.
• The blueprint to start developing your adaptability and capacity to handle the challenges of running a practice.
• How to overcome your hesitation towards adequate self-care by leveraging the power of your own integrity.

Failure isn't inherently bad.

We typically associate failure as a set back, something to be avoided at all costs and even an embarrassment.

It's our emotional affiliation with failure that can keep us from pushing the boundaries where incredible growth happens.

Need not fret... as failure, learning the lessons from failure and taking the next series of actions are trademarks of entrepreneurship and make up a fundamental cycle for development in nearly all successful businesses.

On today's episode of Life By Design For Chiropractors we share just some our failures over the past 12 months.

There's many more but these failures and the lessons learned (and still learning) will give you solace if you're making your own and in some cases, help you bypass the failure but still receive the lesson :)

What We Covered

• Why losing touch with your business, even if it's in the name of growth, will hamper you in the end.
• What happens practice is going so well, you can "take a break".
• The result of questioning your abilities and not taking action in a timely fashion.
• The lesson learned from diversifying your efforts when something is really working well.
• When to scale your team... soon than later? Later than sooner?
• The result of letting things slide instead of "stopping the buck"!
• The biggest mistake I might have made in the past 12 months... the jury is still out, but here's my prediction.

Has there been a period of practice (or maybe it's been your entire practice life) where you've felt like your Chiropractic Assistant's are holding you hostage?

I don't mean "putting a gun to your head" or even threatening to leave you... it could just be performing at sub-par levels, ignoring their full responsibilities or adding unwanted drama to your business.

You can't continue to operate and grow a successful, low stress practice without the ability to make fearless decisions that are in your best interest.

On today's episode of Life By Design For Chiropractors we give you actions steps to help preempt being held hostage and how to manage your mental state when it's time to make a change.

What We Covered

• Mike shares a funny but telling story about his 11 year old son Ashton taking over the front desk duties for a shift. What he surprisingly learned that changed his perspective.
• The cost of not making changes long before a crisis happens. This applies to team development and can be transferred to plenty of other areas as well.
• The 5 things that are an ABSOLUTE MUST if you want to preempt being held hostage by your CA or any team member.
• Why setting a deadline and timeline for decision making is uber valuable.

Pricing, practice visits, retention, expenses... are ALL practice levers with significant power to increase or abolish your bottom line.

Yet, pulling these levers in your favour depends deeply on ONE character trait.

This single character trait you'll find in the vast majority of the "ultra-successful" entrepreneurs, athletes and yes, chiropractors.

What is it?

Risk tolerance.

No I'm not talking about jurisprudence, about screening assessments or note taking... the type of risk tolerance we care about for today's episode is taking calculated action.

The reason it's such an important discussion is because at it's core are two pieces that are often avoided:

Risk and action.

The point of today's podcast is to give you a deeper appreciation for why you should consider improving your risk tolerance and help you overcome the anxiety that might be keeping you from pulling the trigger on to-do's that would have a massive impact on your ROI in all areas of life.

What We Covered

• Why risk tolerance is such a significant barrier to profitability.
• How your physical training program and risk tolerance development program are the same.
• The 6 specific areas your tolerance is holding you back.
• My strategy for overcoming the anxiety associated with making difficult decisions.
• The solution to maximizing your risk tolerance over the long run.

To learn more about the SSS visit:

https://www.lifebydesignforchiropractors.com/sss

It's nice to be paid well for providing value, doing what you love... I highly doubt many docs would disagree.

However, the thought of grinding out more patient visits or adding more days, especially if you're already feeling the pressure of your ceiling caving in, is haunting.

The stress, fatigue and anxiety builds just starting to think about it.

Thankfully, you saw a FB ad for the next, best product or service you can add to your practice and soon you'll be free!!!!

"It's a simple, turnkey system."....suuuure it is.

Forget the fact it has little to do with the Core Product you're delivering, that it's costing you precious time for a minuscule return or even worse, it's eating away at your credibility...

What if there was a way to increase your revenue without seeing more visits or working more days?

It's called ascension.

What We Covered

• The 5 segments of a customer pipeline you need to know and fall in love with.
• What is your Core Product and why do we keep talking about it.
• The missing link when calculating ROI with any investment.
• Special Tip: What your per visit fee should be equivalent to.
• Specific examples for you to apply the ascension strategy in your practice.
• The number one pitfall to look out for after listening to the podcast.

Enjoy this episode!

-- Jamie

For full show notes visit:

https://www.lifebydesignforchiropractors.com/ascension

To learn more about the SSS visit:

https://www.lifebydesignforchiropractors.com/sss

Why don't chiropractors know their numbers?

Are they terrified of what they might find out?

Too "busy" to figure them out?

They're already successful and don't need to know!

For one of the above reasons or possibly a reason even more ridiculous, the majority of chiropractors don't know their numbers.

I know what you're thinking :) I'm not talking about THAT number.

Nearly all docs know their weekly visit totals, as somehow, somewhere that became the pinnacle of chiropractic success.

300, 500, 1000 + per week...

What if you were finally seeing 300 visits per week...you've made it to the promise land but yet, you're still struggling to accumulate resources in your bank account.

You work harder, use the same approach to add more visits to your roster and still... no more cash building up.

Frustrated yet? I would be.

On today's episode of Life By Design For Chiropractors we review the numbers you need to know, why and what to with that information.

Here's What We Covered

• The 2 numbers both myself and Kreso independently agreed were the most important data points for measuring practice development.
• Why knowing your numbers can emancipate you from practice drudgery and deliver the freedom you wish you had.
• How to use your numbers for strategic planning and gaining the confidence to pivot in directions other docs would be too scared to try.
• The percentages you need to understand for creating and applying your online and offline marketing strategy.

Enjoy this episode!

-- Jamie

We're back with part deux of the Team Extraordinary Chiropractor Report Card.

In part one we covered your Team Avatar, The Hiring Process, Onboarding, Team Training and Staff Feedback.

These make up 5 of the 10 Requirements for a Successful Team.

On today's episode of Life By Design For Chiropractors we reveal 5 more and breakdown the highlights to get you started on building your world class team.

What We Covered

• How well do you know your staff? How well should you get to know them? There's an important difference between understanding what motivates them, becoming friendly, treating them with respect and becoming friends.
• The secret gem to developing team members who will be loyal and dedicated to your company and it's not how much money you pay them.
• How to grade your staff. What are the objective measurements to know your team is producing and being productive?
• Other than The Hiring Process, this is our most often asked question..."When it comes time to bonus your staff, what options do you suggest?"

Enjoy this episode!

-- Jamie

Click below for full show notes and to download your copy of The Extraordinary Chiropractor Report Card - Team Requirement.

https://www.lifebydesignforchiropractors.com/build-an-extraordinary-team/

At Life By Design For Chiropractors we love talking about your team!

In part, it's because we understand just how important they are to a successful business... and #2, because choosing, onboarding and developing a world class team is such an overlooked part for the majority of practices we see.

Check out this scenario and let me know if it sounds familiar:

A team member quits (again) for a host of reasons that could be avoided AND you had an idea it was probably coming but did nothing (again) to prepare yourself.

Finally you find someone who "needs" a job and they get thrown into the mix with little training and within a few weeks you're frustrated they're not meeting your expected needs.

...soon the cycle continues :(

Obviously it doesn't need to be this way, in fact, it can't continue like this if your goal is a successful, low stress, high profit practice.

On today's episode of Life by Design For Chiropractors we start with the first of the 5 Team Requirements for Success.

What We Covered

• What is more important when starting your search for that A++ team member...character or skills? Do you really need to choose one over the other?
• Mike highlights his often copied hiring process.
• The 3 Buckets we use to build the ideal team training system.
• Do you listen to your team? Are they heard? How to give your team voice without the extra drama that can come with it!

Enjoy this episode!

-- Jamie

PS. Click below to download the Extraordinary Team Report Card

https://www.lifebydesignforchiropractors.com/extraordinary-team

When was it set in stone that a successful practice required every doc see 300+ patient visits per week?

Who decided you shouldn't have a life outside your business until every man, woman and child was under chiropractic care?

Why is it that working less and making more gets such a bad rap from colleagues or even friends and family?

Somewhere along the way (or maybe right from the get go) the perspective on a successful business and practice went sideways.

It become about maximum numbers at all costs, even at the cost of profitability and your own happiness.

On today's episode of Life By Design For Chiropractors I interview LBD ELITE doc, Dr. Shawna Dingman.

Within the past year Shawna has redefined what "success" meant for her and has now created the practice to match!

I know you'll enjoy today's show and be totally surprised by what it really takes to have the practice of YOUR dreams.

Here's What We Covered

• The first question to ask yourself is "what do I want?" It's amazing how often we work endlessly towards something we've never really defined.
• Question #2... "How can it work for ME?" Not for someone else, not for a partner or spouse, but for ME?
• Question #3... " What's the least amount of time I can spend and the maximum revenue I can create in that time?" Is that enough to fuel your dream life?
• The biggest challenge that Shawna faced and how she triumphed with far less difficulty than expected.

Enjoy this episode!

-- Jamie

PS. For full show notes click below:

https://www.lifebydesignforchiropractors.com/low-stress-high-profit-practice/