In this episode of the Redefining Sales podcast, we're excited to have Jaquie Scammell, Australia’s leading expert in Customer Service, a sought-out speaker, author, Founder and CEO of ServiceQ, helping organisations reimagine the future of service through mindsets and behaviours. Her work is based not just on theory but also 35 years of customer service experience translated to practical tools for individuals to take and apply. 

Jaquie is passionate about developing service leaders and partnering with organisations to ignite transformative customer service behaviours that stick.  

In this episode, we delve into: 

Whether you're a small business or a large organisation, this episode is packed with actionable steps to take your customer service to the next level. 

►5D Leadership Diagnostic:

Check out Jaquie: 

► LinkedIn: https://www.linkedin.com/in/jaquiescammell/ 

► Website: https://jaquiescammell.com/ 

► Book Weblink: https://5dservice.com.au/   

► Instagram: www.instagram.com/jaquiescammellofficial/   

 
Connect with Abbie on: 

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ 

► Website: https://www.abbiewhite.com.au/ 

► Subscribe to Sales REV UP 

Follow Sales Redefined on: 

► LinkedIn: https://www.linkedin.com/company/salesredefined/ 

► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ 

Enjoyed this episode and want more? 

Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast 

In this episode of the Redefining Sales podcast, we're excited to welcome back Tim Duggan, bestselling author and thought leader, to discuss his new book, Work Backwards.  

Work Backwards challenges our thinking in all the right ways. As Tim shares,  something’s about to break, and if we don’t change direction soon, it’s going to be us. Tim gives highly practical ways to reverse our thinking to live and work better. 

It doesn’t matter in which industry or where: too many of us are overworked, disengaged and apprehensive about the future of work. In his life-affirming new book, bestselling author and founder Tim Duggan argues that we approach work and life the wrong way around. In this podcast we unpack Tim’s Indepth research and findings which question the way we traditionally work.  

In this episode, we delve into: 

Whether you're a business leader or sales professional, this episode is packed with actionable takeaways that can help you transform the way you approach your work and life. 

Check out Tim: 

► LinkedIn: https://www.linkedin.com/in/timduggan1/ 

► Website: https://timduggan.com.au/ 

► Get his book “Work Backwards”: https://timduggan.com.au/book/work-backwards/ 

 
Connect with Abbie on: 

► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ 

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ 

► Website: https://www.abbiewhite.com.au/ 

► Subscribe to our LinkedIn weekly insights with the Sales REV UP 

Follow Sales Redefined on: 

► LinkedIn: https://www.linkedin.com/company/salesredefined/ 

Enjoyed this episode and want more? 

Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast 

In this episode of Redefining Sales, we’re joined by Linda Thackeray, a psychosomatic therapist and expert in face and body interpretation. Linda is the Director and Founder of The Face and Body Interpreter. 

Linda takes us on a journey into the fascinating world of face reading, explaining how our facial structures, expressions, and body language reveal deeper insights into our personalities, emotions, and behaviours. 

Linda does a live reading of Abbie during this episode to bring the learning to life! 

Discover how this powerful technique can be applied in corporate and sales environments to improve communication, build stronger client relationships, and better internal team connection.  

In this episode, we unpack: 

Whether you’re a leader, salesperson, or someone curious about personal development, this episode will introduce you to the practical applications of face and body reading, and how it can transform your approach to work and life.

In this episode of the Redefining Sales podcast, we’re joined by Regan Barker, Head of Revenue Operations at Grant Thornton. Regan’s all about making sales strategies practical and effective for organisations, combining data-driven insights with a no-nonsense approach to achieve real growth.

At the core of her work is building high-performing teams, fostering a culture of alignment, engagement, and innovation. Regan’s approach focuses on setting ambitious yet clear goals and blending them with fresh ideas to drive success.

Beyond the boardroom, Regan mentors aspiring leaders, helping them build confidence and excel in their careers. She’s also a self-proclaimed ‘mediocre adventurer,’ finding joy in the outdoors whenever she can.

In this episode, we delve into:

If you're looking to innovate your sales and go-to-market strategies, tune in to hear Regan’s insights on sales transformation and leadership development.

Check out Regan:

► LinkedIn

Connect with Abbie on:

► LinkedIn

► Website

► Subscribe to Sales REV UP

Follow Sales Redefined on:

► LinkedIn

► YouTube

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Redefining Sales Podcast Playlist

In this episode of the Redefining Sales podcast we are joined by Dr Kristy Goodwin, a Neuro-Performance Scientist who simplifies the science of powering up our performance in the digital world. Kristy empowers people to live what she calls ‘high-res’ versions of their lives.  

Kristy, the author of Dear Digital, We Need to Talk and Raising Your Child in a Digital World, is known as a ‘pracademic’ for her ability to translate cutting-edge research into practical strategies that boost productivity and enhance wellbeing in our ‘always-on’ digital landscape. 

In this episode we unpack: 

Dr Kristy has worked with both large and small organisations, helping employees, leaders, and teams achieve peak performance in their professional and personal lives. By working with what she calls the Human Operating System (hOS)—our brains and bodies. 

Tune in to learn how to optimise your performance and achieve your best self in today’s digitally demanding world. 

Check out Dr. Kristy: 

► LinkedIn: https://www.linkedin.com/in/dr-kristy-goodwin/ 

► Website: http://www.drkristygoodwin.com/ 

Follow Abbie on: 

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ 

► Website: https://www.abbiewhite.com.au/ 

Follow Sales Redefined on: 

► LinkedIn: https://www.linkedin.com/company/salesredefined/ 

► Subscribe to Sales REV UP 

► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ 

Enjoyed this episode and want more? 

Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast 

In this first episode of the Redefining Sales podcast's new season, we're diving deep into the world of prospecting with Lucy Lee, Director of PurplePatch: an enablement leader with a proven track record in sales enablement, coaching, and training, and Danielle Dacunha-Howarth, a sales leader with extensive experience in building high-performing sales teams.

Sharing their insights on what's working in prospecting, the biggest mistakes to avoid, and how to leverage AI and technology to optimise your sales efforts. Whether you're a seasoned sales professional or just starting out, this episode offers valuable advice to help you achieve your sales goals. 

In this episode we unpack: 

Join us as we explore the latest trends, best practices, and common pitfalls in today's competitive sales landscape. 

Check out: 

► Lucy on LinkedIn: https://www.linkedin.com/in/lucy-lee-/  

► Danielle on LinkedIn: https://www.linkedin.com/in/danielledh/ 

► Website: https://visitpurplepatch.com/ 

 
Follow Abbie on: 

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ 

► Website: https://www.abbiewhite.com.au/ 

Follow Sales Redefined on: 

► LinkedIn: https://www.linkedin.com/company/salesredefined/ 

► Subscribe to SMarketing Lowdown 

► YouTube: https://www.youtube.com/@SalesRedefined 

Enjoyed this episode and want more? 

Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast 

If you enjoyed this episode, I recommend you check out the full conversation with Larry Levine, which you can find here: https://salesredefined.com.au/podcast/#/selling-from-the-heart 

Larry Levine, the renowned author of "Selling from the Heart." With three decades of hands-on experience in B2B technology sales, Larry shares invaluable wisdom on transitioning from being a mere sales rep to becoming a genuine sales professional.   

In a post trust sales world, Larry Levine helps sales teams  leverage the power of authenticity to grow revenue, grow themselves and enhance the lives of their clients.  

In this episode we unpack: 

Larry believes people would rather do business with a sales professional who sells from the heart as opposed to a sales rep who is an empty suit. 

Discover the secrets behind "Selling from the Heart," learn how to leverage digital tools for effective prospecting, and unlock the keys to achieving high-performance sales. Tune in to elevate your sales game and forge authentic connections with your clients.

Check out Larry: 

Join REV UP waitlist here: https://register.salesredefined.com.au/next-intake-waitlist 

You can follow me here: 

If you enjoyed this episode, I recommend you check out the full conversation with John Foong, Chief Revenue Officer at Domain, which you can find here: https://salesredefined.com.au/podcast/#/John-full-episode

John has had a remarkable career to date, spending 12 years at Google in go-to-market leadership roles, where he oversaw the multibillion-dollar global partner/agent sales team for Google Cloud. He’s also worked for the likes of Uber, and McKinsey & Company in Sydney.

He is responsible for accelerating Domain's marketplace strategy across the Residential, Commercial, Developer, Media, and Agent Solutions businesses, as well as leading the Go to Market, Sales Operations, and Customer Experience teams.

In this episode of the Sales Bites podcast, we covered:

Check out John Foong:  

Join REV UP waitlist here: https://register.salesredefined.com.au/next-intake-waitlist

You can follow me here:

If you enjoyed this episode, I recommend you check out the full conversation with Owen Steer, which you can find here: ⁠⁠https://salesredefined.com.au/podcast

With a staggering 950 million members globally (that's around 1/8th of the workforce) and 250 billion connections, LinkedIn is where the action's at. In Australia alone, there are 14 million users, and there's a massive 85% chance that your next professional connection is waiting on LinkedIn.

In this episode, we talk about:

We’re very excited to have Owen as one of our Rev Up experts!  You can join Owen and the rest of our expert line up here: https://salesredefined.com.au/rev-up/

REV UP is a new style learning that accelerates learning that in turn, accelerates revenue growth via revenue enablement. Join our exclusive members-only community—a REVolutionary and transformative world-class business school experience.

► LinkedIn: https://www.linkedin.com/in/owensteer/ 

 Join Rev Up:

► https://salesredefined.com.au/rev-up/

Follow Sales Redefined on:

► LinkedIn: https://www.linkedin.com/company/salesredefined/

► Become an Insider:

If you enjoyed this episode, I recommend you check out the full conversation with Jay Pottenger, which you can find here: ⁠⁠https://salesredefined.com.au/podcast

With a wealth of experience in the field of productivity and wellbeing, Jay brings highly practical strategies to play on your A game.

In this episode, we talk about:

Jay has worked with renowned organizations, including Westpac and Deutsche Bank, where he held key business development and leadership roles for 15 years. At EQ Minds Jay has worked with high-profile clients such as eBay, Estee Lauder, Woolworths, and IAG.

We’re very excited to have Jay as one of our Rev Up experts! You can join Jay and the rest of our expert line up here: https://salesredefined.com.au/rev-up/

REV UP is a new style learning that accelerates learning that in turn, accelerates revenue growth via revenue enablement. Join our exclusive members-only community—a REVolutionary and transformative world-class business school experience.

Check out Jay:

► Instagram: @EQMINDS

► LinkedIn: https://www.linkedin.com/in/jaypottenger/

► Website: https://www.eqminds.com

You can follow me here: