Revenue Cycle Optimized

This year’s biggest patient access wins didn’t come from trend decks or theoretical frameworks — they came from listening. In this episode, we share the patterns Infinx heard repeatedly across calls with our clients, and what those signals revealed about what actually moved the needle in patient access.

Prior authorization is increasingly complex across service lines and staffing models. In this session, Rayne Premo shares how Iowa Specialty Hospital strengthened its process using AI-enabled services and a centralized approach.

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In this client onboarding training, Lora Pada, AVP of Client Services, walks front office leaders through how to navigate the reverification portal, interpret case statuses, and manage exceptions without creating rework or delays. The session is an inside look at critical onboarding processes to ensure Infinx clients are prepared for the annual re-verification season.

2025 was the year AI agents moved from buzzword to real operational partners across the revenue cycle. In this episode, we look back at how eligibility, prior auth, document capture, and AR optimization all shifted toward faster, more predictable, and more proactive workflows.

See how hospitals and health systems are modernizing radiology coding with AI to improve accuracy, compliance, and coder confidence.

In this episode, Charu Navatia, Associate Vice President of Automation at Infinx, walks through the Document Capture AI Agent platform and how it classifies, extracts, and routes high-volume fax and digital documents like orders, authorizations, and insurance cards. She explains the human-in-the-loop safety net, LLM-based accuracy tuning, and integration patterns that turn messy inbound documents into clean, system-ready data for downstream revenue cycle workflows.

A forward-looking exploration of how AI agents, predictive eligibility, and proactive authorization will reshape patient access. This episode closes out the EVB–PA series with a practical look at what’s coming next—and how teams can prepare now.

Payer algorithms now drive denials, audits, and prior authorization decisions before a human ever reviews the case. This episode breaks down how automated payer models impact hospital revenue—and what leaders must do to strengthen oversight, governance, and defensibility.

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In this episode, we explore how Infinx’s Philippines operations combine live agents and emerging AI voice agents to power patient engagement, scheduling, soft collections, and specialized outreach work. Moderator Viveka Jagadeesan, Enablement Manager, talks with Kirtan Chittoor and Johnson Singh about scaling from a small pilot to a 1,200+ FTE operation, bilingual support, compliance, and where AI can safely automate front-end workflows.

A smoother EVB-to-prior auth workflow doesn’t just save time—it prevents the cascade of avoidable delays that stall scheduling and frustrate patients. In this episode, we unpack how clean handoffs and automated checkpoints accelerate the entire patient access journey.