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The relationships we build with clients, colleagues, and students are shaped not only by our medical knowledge, but also by the everyday interactions that influence whether people feel respected, heard, and valued. While many veterinary professionals strive to provide compassionate care, unconscious biases can sometimes show up in ways that create harm, diminish trust, and impact belonging.
In this episode, I’m joined by Dr. Naomi Nishi, PhD, a scholar-practitioner, educator, and Associate Dean of Culture, Community, and Accessible Care at Colorado State University’s College of Veterinary Medicine and Biomedical Sciences. Naomi is the co-author of the paper “Microaggressions in Veterinary Communication: What Are They? How Are They Harmful? What Can Veterinary Professionals and Educators Do?” We discuss what microaggressions are, why the “micro” does not mean the impact is small, and how these everyday interactions can affect communication, client relationships, and veterinary team culture.
Naomi shares examples of how microaggressions can appear in veterinary settings, why intent and impact can coexist, and how we can respond when we recognize that our words or actions have caused harm. We also explore practical strategies for moving beyond awareness into action and creating veterinary environments where clients, students, and team members feel a genuine sense of trust, respect, and belonging.
Watch the Video Version of this Episode
[Link pending]
Resources
Follow Dr. Naomi Nishi on LinkedIn: linkedin.com/in/naomi-nishi-phd-0a40532
Read Dr. Nishi’s paper Microaggressions in veterinary communication: what are they? How are they harmful? What can veterinary professionals and educators do?: https://avmajournals.avma.org/view/journals/javma/262/3/javma.23.07.0412.xml
Check out Dr. Nishi’s other publications: https://scholar.google.com/citations?user=aOJel2Tk9h8C&hl=en
Thank you to our sponsor Hill’s Pet Nutrition
For more information about Hill's products and nutritional philosophy, please visit HillsPet.com or HillsPet.ca.
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Thank you to Hill’s Pet Nutrition
For more information about Hill's products and nutritional philosophy, please visit HillsPet.ca.
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