The Beat

Revolutionizing Patient Engagement with RCS - Myron Wallace, Fractional Chief Product Officer at White Label Communications


Listen Later

About Myron Wallace:

Myron Wallace, the fractional Chief Product Officer at White Label Communications, is a visionary technology executive with 20+ years of entrepreneurial expertise. He excels at driving innovation and launching enterprise customer solutions within SaaS, telehealth, and UCaaS. Myron's focus lies in translating ambitious product goals into reality, accelerating time to market, and maximizing customer adoption. He transforms startups and hyper-growth companies by building seamless customer experiences and driving impactful product development. He excels at crafting innovative products to meet the unique needs of the business customer base.

Things You’ll Learn:

  • White Label Communications simplifies telephony by breaking down features into APIs, enabling easier integration with SaaS solutions. 
  • RCS (Rich Communication Services) can significantly improve telehealth by delivering rich, interactive experiences directly within text messages. This eliminates friction for patients and provides a more seamless engagement.
  • The traditional text experience is one-dimensional, while the RCS will provide a multidimensional experience. This will make it easier for patients to get pre-op, post-op, or other needed information.
  • By using RCS for patient education and forms, patients no longer have to go through portals and systems.
  • Many companies exaggerate their AI capabilities. Myron urges caution and emphasizes the importance of focusing on real solutions and tangible benefits.

Resources:

  • Connect with and follow Myron Wallace on LinkedIn.
  • Learn more about White Label Communications on their LinkedIn and website.
  • Discover more about Myron on his website.
...more
View all episodesView all episodes
Download on the App Store

The BeatBy HLTH

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

10 ratings


More shows like The Beat

View all
Radiolab by WNYC Studios

Radiolab

43,824 Listeners

Planet Money by NPR

Planet Money

30,879 Listeners

a16z Podcast by Andreessen Horowitz

a16z Podcast

994 Listeners

The Daily by The New York Times

The Daily

111,423 Listeners

Up First from NPR by NPR

Up First from NPR

56,141 Listeners

The Business of Healthcare Podcast by Center for Healthcare Leadership and Management

The Business of Healthcare Podcast

91 Listeners

The Gist Healthcare Podcast by Gist Healthcare Daily

The Gist Healthcare Podcast

136 Listeners

Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

Think Fast Talk Smart: Communication Techniques

766 Listeners

All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

All-In with Chamath, Jason, Sacks & Friedberg

8,681 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,190 Listeners

Hard Fork by The New York Times

Hard Fork

5,355 Listeners

BG2Pod with Brad Gerstner and Bill Gurley by BG2Pod

BG2Pod with Brad Gerstner and Bill Gurley

432 Listeners