This week on How I Built My Tribe, we’re joined by two amazing guests. Teresa Williams, the Chief Operations Officer and Jenna Richardson, Director – Revenue Cycle, joins us today to share the journey of building their tribe. Throughout the episode, we dive into their story, how they identify people’s superpowers and use them to create a better environment for everyone involved, lessons they learnt from working together, how they nurture the culture of the organisation, tactics for attracting new talent, and more.
[00:40] Building the Tribe - Teresa shares her thoughts on how the business was developed and some of the learnings from that experience.
[06:00] Working Together – Jenna and Teresa talk about what they learnt about each other while working together and how they collaborated to build the business.
[09:40] Amplifying Superpowers – How to identify the unique superpowers of team members and create an environment where their abilities benefit the team as well as patients.
[14:40] Resolving Issues – We dive into some tactics for leaders to address issues within an organisation and have hard conversations while being empathetic towards one another.
[18:54] Culture – How the background of the members in an organisation inspire the culture of that tribe and the unique way Dental Express identifies the traits of people that represent the core values of the tribe.
[23:20] The Executive Tribe – Teresa and Jenna share their thoughts on how the executive team of their tribe communicate, understand each other, work together, and grow together.
[28:18] Finding Talent – Why some businesses are struggling to attract new talent and how Dental Express tackles this challenge of attracting new talent and training them.
[35:02] Emotions – Some of the tactics to deal with emotions like anger and frustration in the workplace.
Resources:
Connect with TeresaLinkedIn: linkedin.com/in/teresa-williams-m-l-s-4bb62136
Connect with JennaLinkedIn: linkedin.com/in/jenna-richardson-61943b155
Dental Express - San Diego:www.thedentalexpress.com