InsTech - insurance & innovation with Matthew Grant & Robin Merttens

Richard Gunn, President & CRO: hyperexponential: What it takes to scale insurtech across markets (383)

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In this episode, Richard Gunn, President & CRO at hyperexponential, joins host Matthew Grant to share the inside story of hyperexponential's expansion journey from the UK to the US, and how the company is reshaping pricing and underwriting in the insurance sector.

Richard reflects on seven years at hyperexponential, starting as the first non-engineering hire to now leading a fast-growing US team in New York. He explains how hyperexponential has evolved from a pricing platform into a broader decision infrastructure provider, with tools spanning triage, portfolio intelligence and AI-powered underwriting support.

In this conversation, Richard shares:

  • Why hx's "pro-code" platform sits between build vs buy, offering flexibility without compromising enterprise-grade credibility
  • How the team landed major US clients before even setting up a US office
  • The strategic lessons behind building trust with US insurers, from culture to communication
  • The practical impact of generative AI and "vibe coding" in hx's product development and internal operations
  • Why hx believes AI isn't about replacing roles but redrawing their boundaries to boost effectiveness
  • What it's like to move across the Atlantic with a young family while scaling a tech business
  • How New York's transient tech culture supports rapid networking and hiring
  • His predictions on shifting insurer priorities from growth to profitability

    • Resources & Mentions:

    • AI Daily Brief (podcast recommendation)
    • Book: Papillon by Henri Charrière
    • Previous guests: Amrit (hyperexponential Co-founder & CEO), Marcus Ryu (Co-founder and Chairman at Guidewire and Partner at Battery Ventures)

      • If you like what you’re hearing, please leave us a review on whichever platform you use or contact Richard Gunn or Matthew Grant on LinkedIn.

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