In the latest SBC podcast I was joined by Richard Hayler, the Managing Director of the betting dispute organization IBAS to answer questions on his service and the many grievances punters have with bookmakers in the industry at present.

IBAS is one of the best known dispute resolution services operating in the UK and Richard came onto explain how his team helps to overview and adjudicate on the very many types of disputes that take place these days.

We explored the people that make up the adjudication panel, IBAS's funding model, case numbers and how it works from both the customer and bookmaker point of view.

Bookmakers have come in for heavy criticism in recent times especially from punters who feel letdown by the failure to tackle the increase in disputes and problems that arise these days and Richard talks frankly about this from his perspective, including how some of this is outside IBAS's remit and the need for improvement to the processes and system in place currently.

IBAS has also been regularly criticised in terms of their relationship with bookmakers and their funding model and Richard is good enough to tackle all of these concerns head on - including those from punters who have little faith in the current system.

Over this hour long interview, Richard shares plenty of insight into the current setup as per bookmaker disputes and his hopes for what might transpire in the much delayed new gambling legislation, including the potential of a new industry ombudsman.

Discover More:

• Learn more on the Smart Betting Club and how we help winning bettors at https://smartbettingclub.com/ 
• Visit the IBAS website: https://www.ibas-uk.com/
• Podcast feedback - contact SBC on twitter @sbcinfo
• Read more about each SBC Podcast episode: https://smartbettingclub.com/the-smart-betting-club-podcast/
• Justice For Punters resources for betting disputes: https://justiceforpunters.org/