It is staggering how many truly awful jobs Americans hold. Low pay, unpredictable hours, no opportunity for advancement and no chances of development. Little surprise then is that what we get as a result is high turnover, poor customer service and even higher risks in our everyday lives. In this masterful and entirely readable book, Zeynep Ton systematically dismantles the argument that bad jobs are the price we pay for profitable companies. If you combine operational excellence with good jobs, you can create a competitive advantage - and that's something competitors with the wrong mindset won't be able to match!