RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations

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RO-AR.com : Numbers, Nuances & Observations episodes

  • Call Centre Technology, the future post COVID

    The full interview with John Smith from Noble Systems. We chat about lockdown, the impact on the industry and what the future holds.

    More interviews, videos and ideas at https://www.ro-ar.com

    More insights and videos at https://www.ro-ar.com

    23 min
  • Digital Automation – things are really possible now

    The full interview with Josh Harris from Doc2.

    Digital automation is accelerating, and this has been given a further boost with Lockdown. 
    There is real opportunity in some of seemingly mundane processes we all have to put up with. With new vendors, processes and SaaS these processes can be quickly set up and transformed, taking a headache off our plate enabling us to focus on more value add tasks.

    More interviews, videos and ideas at https://www.ro-ar.com

    More insights and videos at https://www.ro-ar.com

    18 min
  • Communicating to help: Assisting customers through lockdown

    The full interview with Jattinder Singh from Esendex.

    We discussed topics around communications, how this can really help customers through lockdown and how we need to keep our customers, ourselves and our customers healthy through this period.

    More interviews, videos and ideas at https://www.ro-ar.com

    More insights and videos at https://www.ro-ar.com

    32 min
  • Extra Data - Extra Insight

    The full interview with Pete Bulley from Aire.

    In a wide-ranging conversation, we chatted about data and how gathering extra data can help with understanding a customer’s situation and model the next best action/segment (esp during COVID period).

    More interviews, videos and ideas at https://www.ro-ar.com

    More insights and videos at https://www.ro-ar.com

    19 min

About RO-AR.com : Numbers, Nuances & Observations

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We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world. 
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